Associate Product Manager, Cloud PMS

InterContinental Hotels Group (IHG) is seeking an Associate Product Manager to support the Cloud PMS team. This hybrid role in Atlanta helps the team with roadmap planning support, rollout coordination, audits, and ongoing administrative and program assistance.

Responsibilities

• Complete and coordinate activities for assigned special projects, including helping establish project timetables, action steps, and status updates.
• Research and compile moderately complex data, including creating spreadsheets or databases to maintain and report management information, with some analysis as needed.
• Prepare departmental reports and presentations by gathering and summarizing information from multiple sources; create and format report and slide materials using spreadsheet graphics and/or statistical software when required.
• Monitor and report variances to departmental budgets and/or track departmental spend to help maintain operating controls.
• Field inquiries related to daily activities within the work area and act as a liaison between the assigned team and internal or external contacts.
• Respond to and resolve internal and external inquiries related to problems or complaints when needed.
• Maintain a customer-focused approach by providing clear, accurate information, explaining procedures or materials, anticipating questions, and referring customers to appropriate contacts within the unit, department, or division.
• Compose and prepare clear, concise correspondence as requested or required.
• Review documents, logs, reports, and other work products for typographical accuracy and proper formatting.
• Provide administrative support duties as assigned to support smooth operation of the assigned work area.
• Prepare reports, charts, presentation data, or logs according to established specifications.

Requirements

• Property Management System experience or working knowledge; preferred on-property hotel or hospitality experience.
• Strong PC skills and proficiency in software packages including Excel, Microsoft Word, PowerPoint, and e-mail.
• Effective oral and written communication skills for conveying information to internal and external customers, including written reports and correspondence.
• Ability to analyze basic database information to accurately track data and report trends or inconsistencies.
• Ability to manage multiple assignments and projects accurately, with strong attention to detail and follow-through to complete work on time and within specified budget.
• Organizational skills and attention to detail to maintain accuracy of reporting data.
• Problem-solving skills to support daily office workflow, answer questions, and resolve issues.
• Math skills to verify figure accuracy.

Technologies

• Excel
• Microsoft Word
• PowerPoint
• e-mail

Location and Work Structure

Atlanta, GA (hybrid). Hybrid work includes an expectation of three (3) days per week in the Atlanta office. This expectation may be adjusted based on business needs.

Travel

Limited travel up to 10%.

Compensation

USD 72,000 - 79,040 per year.