Area Product Owner - Executive Director (Operations Product | Reconciliation & Financial Exceptions Platforms)

JPMorgan Chase offers a benefits-forward, collaborative culture with a strong focus on customer outcomes and professional growth. This on-site opportunity in Columbus, Ohio centers on leading two internal platforms, GLARE and FORCE, within Consumer & Community Banking Operations. You will shape the vision and roadmap, coach cross-functional teams, and deliver automation-driven efficiencies that improve reliability and user outcomes.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Commission-based pay and discretionary incentive compensation (cash and/or forfeitable equity)

Responsibilities

• Oversee the product roadmap, vision, work prioritization, development, execution, risk management, and growth targets.
• Collaborate with the area product quad leadership team (Product, Technology, Design & Data) to plan, manage, and deliver the Area Product Roadmap.
• Lead the full product life cycle from planning through execution and future development, continuously adapting and introducing methodologies, managing risks, and achieving objectives such as cost, features, reusability, and reliability to support growth.
• Coach and mentor the product team on market research, storyboarding, workshop facilitation, prototyping, business case development, requirements elicitation, and product delivery to drive objective outcomes.
• Own product performance and drive investments in enhancements to meet business objectives.
• Monitor market trends, perform competitive analysis, and identify differentiation opportunities.
• Affirm adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Drive organizational change and manage stakeholders across multiple functions.
• Lead large-scale platform migrations, retire legacy applications, and deliver measurable automation-driven efficiencies.
• Apply a continuous improvement mindset with data-driven results to identify root causes, prioritize high-impact improvements, and deliver iterative enhancements that improve reliability, efficiency, and user outcomes.

Requirements

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
• Extensive knowledge of the agile product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Experience leading large-scale platform migrations, retiring multiple legacy applications, and delivering measurable automation-driven efficiencies.
• Demonstrated continuous improvement mindset with data-driven results to identify root causes, prioritize the highest-impact improvements, and deliver iterative enhancements that measurably improve reliability, efficiency, and user outcomes.

Technologies

• GLARE (General Ledger Account Reconciliation Engine)
• FORCE (Financial Operation Research and Corrections Enablement)
• GBP platform

About Us

Chase is a leading financial services firm helping nearly half of America's households and small businesses achieve their financial goals through a broad range of products. Our mission is to foster engaged, lifelong relationships and place customers at the center of everything we do. We also support small businesses, nonprofits and cities by delivering comprehensive financial solutions.

About the Team

Our Consumer & Community Banking division serves Chase customers with a wide array of services, including personal banking, credit cards, mortgages, auto financing, investment guidance, small business lending, and payment processing. We lead in credit card sales and deposit growth and provide widely used digital solutions, all while prioritizing customer satisfaction. Operations teams develop secure, scalable service solutions to meet clients' needs worldwide, leveraging the latest technology to deliver industry-leading capabilities and a superior user experience.