Product Manager - SMB Lending

In JPMorganChase’s Consumer & Community Banking division, you’ll help power experiences for customers across personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within Business Banking, business bankers support small business owners across the U.S. by delivering financing and advice as they start, run, and grow. This role focuses on building client-facing and platform capabilities that improve how small businesses manage day-to-day finances, with an emphasis on document collection and management.

What you’ll do

You’ll provide senior product leadership across strategy, execution, and measurable outcomes for Business Banking Onboarding products. Your work centers on defining the vision and roadmap for Document Collection and Management, helping small businesses more easily handle the documentation needed to manage their day-to-day finances.

• Develop product strategy for Business Banking Onboarding, specifically shaping the vision for Document Collection and Management.
• Lead discovery and market research to uncover customer solutions and translate findings into the product roadmap.
• Own and maintain a product backlog that supports the strategic roadmap and value proposition.
• Build and track key product success metrics across cost, feature and functionality, risk posture, and reliability.
• Develop an end-to-end approach for User Acceptance Testing, including impacts on the customer journey, back-end systems, and Integrated Test Environment (ITE) cycles.
• Operate effectively in ambiguous environments by using strategic thinking and problem-solving to drive clarity and direction.
• Champion responsible AI principles and collaborate with AI engineers to deliver AI-enabled product experiences, including assistive interfaces, recommendations, and workflow automation.

What you bring

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead the full product life cycle, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience integrating AI and collaborating with AI prompt engineers to deliver AI solutions.
• Demonstrated work on AI-enabled or data-assisted products such as assistive UIs, recommendations, retrieval/search, or workflow copilots.
• Familiarity with responsible AI principles (transparency, user control, error states) and firm controls/governance processes.
• Strong communication, influencing, and negotiation skills, with the ability to build and maintain collaborative relationships.
• Experience working across multiple business areas and/or functions to deliver results.
• Experience building and managing scalable document collection and processing capabilities that simplify customer and employee experiences, automate manual workflows, strengthen controls, and enable efficient lending operations.

Preferred qualifications

• Experience in a highly matrixed, complex organization.
• Understanding of product testing cycles, requirements, and execution.
• Experience in small business banking, lending operations, or financial services product management.

Location: Columbus, OH (Onsite)