Associate - Product Operations, Flights Inventory

Capital One seeks an Associate in Product Operations for Flights Inventory to safeguard the health, quality, and performance of the Flights platform and inventory, with emphasis on bookability and customer experiences within Capital One Travel.

Responsibilities

• Maintain the ongoing health and day-to-day performance of airline inventory and bookings systems.
• Track bookability, response times, shopping patterns, and key operational metrics to identify issues and trends.
• Assist with bug triage, escalation tracking, and operational investigations across booking environments.
• Support testing, validation, and continuous QA of new features, supplier integrations, and configuration changes in staging and production environments.
• Help manage fare mapping, supplier configurations, and multiple tenant configurations across booking platforms.
• Support NDC integrations and supplier connectivity initiatives to enhance inventory quality and coverage.
• Assist in maintaining the Product Ops Intake Board and coordinating incoming operational requests.
• Collaborate with Customer Service, Product, Engineering, Commercial, and external providers to resolve issues and drive operational improvements.
• Contribute to maintaining operational documentation, playbooks, workflows, and alerting processes.
• Leverage dashboards, reporting tools, and AI-assisted technologies to surface trends, optimize workflows, and inform decisions.
• Support stakeholders with supplier inquiries, fare discrepancies, and inventory investigations.
• Assist with operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories.
• Advocate for the customer experience by identifying operational gaps and sharing actionable insights with product teams.

Requirements

• Operational Excellence: Ability to manage multiple workflows with meticulous attention to detail and deliver high-quality results in a fast-paced setting.
• Problem Solving: Collaborate to identify solutions, escalate risks, and refine processes; comfortable navigating ambiguity and learning through hands-on work.
• Technical Curiosity: Interest in modern travel technology platforms and operational systems; comfortable partnering with technical teams and gaining familiarity with APIs, supplier integrations, monitoring tools, and booking environments.
• AI Fluency & Operational Innovation: Willingness to use AI-powered tools and automation to improve efficiency, investigations, workflows, and insights; curious about applying AI to enhance product operations and the customer experience.
• Analytical Mindset: Use data, dashboards, and metrics to spot trends and support informed decisions; focused on operational health and customer impact.
• Customer Focus: Prioritizes reliable booking experiences and high-quality operations; advocates for customers and supports issue resolution.
• Teamwork & Collaboration: Works effectively across Customer Service, Product, Engineering, Commercial, and Operations; builds strong cross-functional relationships.
• Ownership Mentality: Proactively drives improvements, follows through on commitments, and demonstrates accountability; open to learning new systems.
• Communication: Delivers clear, professional updates to both technical and non-technical stakeholders; documents findings and coordinates across teams.
• Continuous Learning: Motivated to grow within product and travel operations; receptive to feedback and eager to develop technical and operational expertise.

Technologies

• Jira
• Confluence
• Amplitude
• Datadog
• AWS
• BigQuery
• Google Suite
• SQL
• XML
• JSON
• AI technology

Benefits

• Performance-based incentive compensation, including cash bonuses and potential long-term incentives
• Health, financial, and other benefits

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in product operations, travel operations, air supply, or technical program management
• At least 5 years of experience in air travel and with air travel providers such as Sabre, Amadeus, Travelport, Aggregators, New Distribution Capabilities (NDC), or ARC

Preferred Qualifications

• 1+ year of experience with tools like Jira, Confluence, Amplitude, Datadog, AI technology, AWS, BigQuery
• 1+ year of experience with Google Suite
• 1+ year of experience with SQL and data-driven decision making
• 1+ year of experience with branded fares, ancillaries, API-based integrations, and XML or JSON protocols
• Curiosity about automation, AI-assisted operational tooling, and process improvement
• Strong verbal and written communication and cross-functional collaboration skills
• Solid judgment, organizational skills, and the ability to prioritize in ambiguous, autonomous settings