Collaborate with tech and operations to build tools that help servicing associates deliver better customer care.

Partner closely with technology, operations, and business partners to provide servicing associates the tools and resources needed to care for customers
Lead AI-focused product investments to simplify associate experiences so they can focus on the customer being serviced

Bachelor’s degree in computer science or engineering
Experience translating business strategy and analysis into consumer-facing digital products
Experience with data flows built on modern data environments, including data lakes, Snowflake, APIs, and Streams

In the Small Business Bank, customers are the lifeblood of the US economy, representing 99% of businesses in the US and 44% of the country’s GDP
Organization designed around listening to and learning from millions of business customers to ensure products, services, and experiences work as hard as customers do

Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused: Delivers outcomes by focusing on leverage and execution excellence
Technology Driven: Uses technology to deliver innovative and resilient solutions that enable near term and long term value
Integrated Problem Solving: Identifies and resolves complex problems while mitigating product risks
Transformational Leadership: Leads cross functional teams to solve customer problems and drive organizational alignment

New York, NY (hybrid)
Role is designated as hybrid; expected to follow Capital One’s hybrid policy for on-site presence at the assigned office location

USD 121,300 - 138,400 per year
Eligible for performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI); incentives could be discretionary or non-discretionary depending on the plan
Salary ranges also listed for other locations: McLean, VA; Richmond, VA

Comprehensive, competitive, and inclusive set of health, financial and other benefits supporting total well-being

Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position (including H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, O-1, and other work authorization forms requiring employer immigration support)

No agencies please
Equal opportunity employer (EOE, including disability/vet) committed to non-discrimination under applicable federal, state, and local laws
Drug-free workplace
Qualified applicants with a criminal history considered in line with applicable laws regarding criminal background inquiries, including Article 23-A of the New York Correction Law and other listed local and federal requirements

Senior Associate, Product Manager-Small Business Bank Associate Servicing

Job Description