Associate Digital Product Manager, Travel

The Associate Digital Product Manager, Travel helps define, deliver, and improve digital products and customer experiences. The role begins with ownership of the Travel section of the website and mobile app, then expands into additional digital initiatives over time.

Role Focus

Initially, you will support the Travel section of the website and mobile app. You will contribute to backlog execution and Agile delivery, while building strategy alignment, data-informed decision-making, and customer advocacy through hands-on product work.

Responsibilities

• Support ongoing management and improvement of the Travel section of the website and mobile app, with opportunities to broaden scope into additional digital initiatives over time.
• Manage assigned portions of the product backlog by writing and refining user stories, defining acceptance criteria, and maintaining sprint-ready backlog items.
• Conduct requirements analysis and process mapping, produce clear documentation, and coordinate testing activities for assigned initiatives.
• Support backlog refinement, sprint planning, and acceptance validation.
• Analyze dashboards and product analytics to surface issues, trends, and opportunities, and share findings and recommendations with product leadership.
• Perform product and market research using customer feedback, competitive analysis, and third-party sources to inform feature and experience recommendations.
• Coordinate stakeholder discussions and follow through on action items, ensuring decisions, dependencies, and next steps are documented and communicated.
• Represent customer experience and accessibility considerations in product discussions and backlog decisions.
• Collaborate with cross-functional partners, including engineering, UX, QA, and marketing, to clarify requirements and support delivery of features and fixes.
• Use AI and generative AI tools to support research, analysis, documentation, and other product management activities, applying sound judgment to evaluate outputs, validate findings, and protect sensitive information.
• Build product management capabilities through hands-on experience, training, and mentorship, gradually taking on greater independence and responsibility.
• Other duties as assigned.

Requirements

• Bachelor’s degree required, preferably in Business, Computer Science, Information Systems, or related field; a combination of education and experience may be considered in lieu of a degree.
• 1-3 years of professional experience preferred.
• Prior exposure to travel product, business analysis, or project coordination preferred.
• Basic understanding of Agile methodologies (Scrum, Kanban) required.
• Strong interest in digital products, customer experience, and data-driven decision making required.
• Passion for travel and creating digital experiences that help customers explore options, plan, and take action.
• Sound judgment and critical thinking, including the ability to question assumptions, assess information, and recognize when to seek guidance or further validation.
• Understanding of how AI and generative AI tools can support daily work.
• Knowledge of Agile and digital product development.
• Ability to draft basic user stories, acceptance criteria, and documentation.
• Growing analytical skills, with the ability to interpret dashboards and highlight issues.
• Collaborative mindset with strong interpersonal and communication skills.
• Curiosity and commitment to continuous learning.
• Ability to follow direction while gradually building independence.
• Excellent organizational, note-taking, and communication skills.
• Eagerness to learn product management practices through mentorship and hands-on experience.

Technologies

• Scrum
• Kanban
• AI
• Generative AI

Compensation and Location

Location: Wilmington, DE (hybrid; 3 days on-site weekly).
Salary: USD 80,005 - 90,000 per year.

Education: Bachelor’s degree.

Benefits

• Competitive annual salary; starting base compensation: $80,005 - $90,000*
• Annual Bonus Eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• Generous accrued paid time off + 8 paid holidays
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Complimentary AAA Membership
• Health & Wellness Program
• Health Concierge Service
• Life Insurance and Short Term/Long Term Disability
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

What We Offer

As part of the team, you will receive a total rewards package designed to support well-being, growth, and work-life balance.