Assurance Product Operations Manager

EisnerAmper LLP is looking for a Business Technology Resource within its Assurance Department to help implement, integrate, and roll out assurance innovation initiatives tied to Affordable Housing. This role focuses on day-to-day administration and Tier 2 support for key CaseWare technologies, while also identifying automation opportunities, analyzing workflow feedback, and testing new assurance tools for readiness.

About the Role

You will administer and maintain the Affordable Housing CaseWare Cloud environment, manage access and file lifecycles, and provide Tier 2 application support for CaseWare Cloud Working Papers. In addition to support responsibilities, you will monitor issues and enhancement requests, coordinate with cross-functional partners across technology and assurance groups, and contribute to process improvements through feedback and data analysis.

Key Responsibilities

• Administer the Affordable Housing CaseWare Cloud environment, including licenses, templates, configuration, and ongoing platform maintenance.
• Manage user permissions and entity access controls to support secure, timely access.
• Administer the entity and engagement file lifecycle, including entity creation, engagement setup, file maintenance, completion, and lockdown.
• Provide Tier 2 application support for CaseWare Cloud Working Papers, including issue triage, root-cause analysis, escalation, and coordination of resolutions.
• Monitor support activity, defects, and enhancement requests; identify trends, prioritize needs, and track outcomes with business and technology stakeholders.
• Identify, evaluate, and implement automation opportunities that improve efficiency, consistency, quality, and the user experience across Affordable Housing processes.
• Coordinate with internal stakeholders, including National Office, the AI team, Enterprise Technology & Information, and service line professionals, to align processes and solutions across systems and platforms.
• Gather and analyze feedback and process data to assess current Affordable Housing workflows, identify gaps, and recommend and implement improvements.
• Evaluate new assurance technologies and develop and execute test cases to assess functionality, performance, and implementation readiness.
• Promote best practices for the responsible use of AI and AI-enabled tools, coordinating with the AI team to identify and advance tool-development opportunities.
• Support additional National Office Technology initiatives and activities as determined from time to time.

Requirements

• Bachelor’s degree in accounting
• 3+ years of experience within an assurance team at a public accounting firm

Technology

• CaseWare Cloud
• CaseWare Cloud Working Papers

Location and Work Style

• Iselin, NJ (hybrid)
• Preferred location: Iselin

Benefits

• Part of one of the largest and fastest growing accounting and advisory firms in the industry.
• Flexibility to manage your days in support of work/life balance.
• Join a culture that has received multiple top “Places to Work” awards.