CMDB Product Owner

The CMDB Product Owner will serve as the functional owner for the ServiceNow CMDB, shaping the product roadmap and governance for configuration data across the enterprise. This contract-to-hire role is based in Cincinnati, Ohio and partners with engineering teams to deliver measurable value through improved service visibility and data quality.

Role Overview

As the functional owner of the ServiceNow CMDB and related capabilities, the CMDB Product Owner is accountable for roadmap execution, backlog management, data governance, and maturity strategy. The position supports current and future business and technology needs while ensuring alignment with enterprise priorities.

Key Responsibilities

• Act as the functional owner for the ServiceNow CMDB and related capabilities, ensuring the platform supports current and future business and technology needs.
• Define, maintain, and continuously refine the CMDB roadmap aligned with enterprise strategies and priorities.
• Own and manage the CMDB product backlog, including prioritizing features, enhancements, and technical debt with stakeholders and engineering teams.
• Gather, analyze, and document business and technical requirements for CMDB and related ServiceNow capabilities, translating them into user stories and acceptance criteria.
• Partner with engineering and implementation teams to support successful delivery of CMDB features and enhancements, providing clarification and direction throughout development.
• Lead and oversee CMDB governance, including standards, policies, and processes for configuration data management and usage.
• Drive data governance and data quality initiatives, including CMDB health monitoring, data validation, and remediation activities.
• Establish and manage CI lifecycle management practices to support accurate and current configuration item data across its lifecycle.
• Oversee and guide CMDB integrations, including Service Graph Connectors and other data sources, to support consistent and governed data flows.
• Advance adoption of the ServiceNow Common Service Data Model (CSDM), service mapping, discovery, and ITOM capabilities to improve service visibility and operational insights.
• Collaborate with IT and business stakeholders to align CMDB capabilities with service management, IT operations, and broader enterprise objectives.
• Influence stakeholders at various levels without direct authority to secure agreement on priorities, standards, and adoption of CMDB-related processes.
• Lead CMDB initiatives and expansion efforts, including onboarding new services, technologies, and domains into the CMDB.
• Develop and maintain documentation for CMDB processes, data models, governance frameworks, and standards.
• Promote CMDB adoption through communication, training, and advocacy so teams understand how to leverage CMDB data effectively.
• Create and deliver reporting and metrics on CMDB health, data quality, usage, and value realization for leadership and key stakeholders.
• Apply Agile product ownership practices, including participation in Agile ceremonies, backlog refinement, and iterative delivery of CMDB capabilities.
• Partner with business analysts and other product owners to ensure CMDB data supports ITSM, ITOM, and other ServiceNow modules and business processes.

Required Qualifications

• Minimum 5 years of product ownership experience, preferably in an enterprise environment.
• Proven experience managing product backlogs and roadmaps, including prioritization and stakeholder alignment.
• Enterprise CMDB or configuration management experience with strong understanding of CMDB concepts and practices.
• Strong understanding of ServiceNow CMDB, including its data model, capabilities, and role within the ServiceNow ecosystem.
• Hands-on experience with data governance and data quality initiatives, including defining and monitoring data quality metrics.
• Experience gathering and documenting business and technical requirements and working with engineering teams to deliver solutions.
• Demonstrated ability to influence stakeholders without direct authority and build consensus across diverse teams.
• Agile product ownership experience working within Agile or Kanban frameworks.
• Strong ITIL knowledge, particularly configuration management and IT service management.
• Experience with ServiceNow platform capabilities relevant to CMDB, including discovery, service mapping, ITOM, and integrations.
• Business analysis skills for requirements elicitation, process understanding, and translating needs into work items.
• Experience with ServiceNow Common Service Data Model (CSDM) and its application to service mapping and CMDB design.
• Exposure to ServiceNow Discovery and Service Mapping to enhance service visibility and CI relationships.
• Familiarity with Service Graph Connectors and other CMDB integration mechanisms.
• Experience with CMDB health monitoring, CI lifecycle management, and continuous improvement of configuration data.
• Background in ITOM and ITSM processes and how they leverage CMDB data.
• Experience working in Agile environments using Scrum or Kanban.
• Product management mindset balancing strategic goals, technical constraints, and stakeholder needs.
• Strong communication and stakeholder management skills across business and technical teams.
• Contract-to-hire mindset with interest in transitioning to full-time employment upon mutual agreement.

Technologies

• ServiceNow CMDB
• ServiceNow
• Service Graph Connectors
• ServiceNow Common Service Data Model (CSDM)
• Service mapping
• Discovery
• ITOM
• ITSM
• Agile
• Kanban
• Scrum
• ITIL

Work Environment

• Fully on-site role based five days per week in a downtown Cincinnati, United States office environment.
• Cross-functional collaboration using Agile methodologies, including Scrum or Kanban, with engineering and business stakeholders.
• ServiceNow-centered technology environment with heavy use of the ServiceNow CMDB, ITSM, ITOM, discovery, service mapping, and integrations, plus tools for data governance and reporting.
• Professional dress attire standard.
• On-site amenities include free gym facilities and a complimentary cafeteria serving breakfast, lunch, and dinner, with subsidized parking for employees.
• Culture emphasizes structured processes, high standards for professionalism, and alignment to large-scale strategic enterprise initiatives.

Contract Type, Location, and Pay

This is a Contract to Hire position based out of Cincinnati, OH and is fully on-site. The pay range is $68.00 to $72.00 per hour. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.

Anticipated Application Closing Date

The position is anticipated to close on Nov 19, 2026.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)