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ITSM Product Jobs

3 jobs found

Today

Product Owner

Glint Tech Solutions LLC Reston, VA

Reston, VA

Today

Full time Agile ITSM Product Management

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Job Description

Glint Tech Solutions LLC seeks a Product Owner based onsite in Reston, Virginia, to lead a ServiceNow driven product initiative. This role combines strategic product management with hands-on backlog governance, ensuring that every increment delivers measurable value. You will partner with cross-functional teams across business, engineering, and operations to translate user needs into actionable features. The focus spans ServiceNow modules such as CSM, ITSM, and CRM, aligning delivery with business goals and customer outcomes.

Responsibilities

Articulate the product vision, establish the roadmap, and prioritize the backlog to maximize value.
Create user stories and epics with clear acceptance criteria to guide development.
Collaborate with Scrum teams, stakeholders, and business leaders to align on goals and outcomes.
Lead Agile ceremonies and promote Scrum best practices across teams.
Drive the ServiceNow implementation across CSM, ITSM, and CRM modules.
Ensure delivery consistently aligns with business objectives and customer value.

Requirements

8+ years of experience overall, including at least 6 years in a Product Owner role.
Strong Agile/Scrum expertise with a demonstrated track record of delivering software products.
Hands-on experience with ServiceNow implementations.
Experience in roadmap planning and product strategy development.
Ability to manage multiple Scrum teams in a fast-paced environment.
Certifications in Product Owner, Agile, or ServiceNow are preferred.

Technologies

ServiceNow

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7d ago

Product Owner

ASCII Group Bloomington, IL

Bloomington, IL

7d ago

$90 - $90/hr Contract Analytics Business Intelligence Data Analytics

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Job Description

Onsite contract opportunity in Bloomington, IL offering USD 90 per hour. You will guide product decisions in the personal lines insurance domain, leveraging Guidewire, Java, Dynatrace, Splunk, and ServiceNow dashboards to drive KPI-driven outcomes, incident management, and API-enabled integration.

What you’ll do

Own the product approach for personal lines, with deep knowledge of policy lifecycle, underwriting, and rating, anchored by Guidewire.
Align REST API and Java/Angular application flows to deliver cohesive user experiences.
Leverage Dynatrace, ServiceNow, and Splunk to monitor systems, analyze logs, and build dashboards that inform decisions.
Manage production incidents and workflows through ServiceNow to maintain smooth operations.
Adopt a data-driven mindset focused on KPIs, performance, and user experience.
Apply Agile product ownership practices: backlog prioritization, user stories, and stakeholder alignment.
Work with API testing tools such as Postman and understand JSON/XML payloads.
Navigate CI/CD pipelines, release management, and environment strategy to support delivery.
Maintain strong integration awareness with third-party services, robust error handling, and data mapping.
Drive root cause analysis (RCA) and balance business value against technical debt.

Requirements

Product owner experience with Guidewire, Java, Dynatrace, Splunk, and ServiceNow for dashboard creation.
Solid understanding of REST APIs and Java/Angular application flow.
Proven work experience using Dynatrace, ServiceNow, and Splunk for monitoring, log analysis, and dashboard development.
Experience managing production incidents and workflows via ServiceNow.
Data-driven mindset with a focus on KPIs, performance, and user experience.
Agile product ownership expertise: backlog prioritization, user stories, stakeholder alignment.
Experience with API testing tools (Postman) and familiarity with JSON/XML payloads.
Familiarity with CI/CD pipelines, release management, and environment strategy.
Strong integration awareness (third-party services, error handling, data mapping).
Ability to drive RCA and balance business value with technical debt.
Strong understanding of personal lines insurance, including policy lifecycle, underwriting, and rating, with Guidewire.

Technologies

Guidewire
Java
Dynatrace
Splunk
ServiceNow
REST APIs
Angular
Postman

Primary focus

Product ownership across Guidewire, Java, Dynatrace, Splunk, and ServiceNow with dashboard creation as a core deliverable.

Domain

Personal line insurance

NICE TO HAVE

Angular
Understanding of API tooling

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1mo ago

Technical Product Manager (TPM) – IT Infrastructure & Operations

Protolabs Maple Plain, MN

Maple Plain, MN

1mo ago Closed

$107k - $161k/yr Full time Cloud Platform DevOps IT Operations

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Protolabs offers a hybrid work arrangement in Maple Plain, MN, with a competitive salary and annual bonus opportunity, plus a comprehensive benefits package that supports health, financial security, and work-life balance. The Technical Product Manager for IT Infrastructure and Operations defines, prioritizes, and delivers technology solutions that support core infrastructure and operational platforms. You will partner with IT, Engineering, Security, and business stakeholders to translate strategic objectives into actionable roadmaps that prioritize reliability, scalability, and operational excellence.

Responsibilities

Define and drive execution of infrastructure and IT operations programs aligned with business priorities
Develop and maintain program roadmaps and delivery plans across IT domains
Translate business goals into technical requirements, milestones, and deliverables
Lead end-to-end program execution including planning, scheduling, and risk management
Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems
Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization
Ensure operational readiness and change coordination within ITIL frameworks
Track program health, milestones, risks, and KPIs
Facilitate agile ceremonies and cross-functional planning
Communicate clearly with technical and business stakeholders
Drive continuous improvement and automation initiatives

Requirements

Bachelor’s degree in a technical field or equivalent experience
5+ years managing complex technical programs
Experience working with Waterfall, Kanban, and Azure DevOps methodologies
Experience in IT infrastructure or operations environments
Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption
Experience working day-to-day with software engineers and designers in an agile environment, with a predictable shipping cadence
Strong program management and execution skills
Ability to manage cross-functional initiatives
Understanding of enterprise IT infrastructure domains
Strong written and verbal communication skills with technical and non-technical stakeholders
Ability to balance technical, operational, and business priorities
Proactive problem-solving and ownership mindset
Able to create clarity in complex domains and build alignment without direct authority

Technologies

Azure DevOps
Active Directory / Entra ID
Microsoft 365 (Exchange, Teams, SharePoint)
Intune
SCCM
Desktop Central
JAMF
ERP/HRIS systems
ITSM tools

Benefits

We offer a competitive salary and annual bonus opportunity
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive at least 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a 15% discounted rate
Matching grants through Protolabs foundation

Physical Demands

Regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands and arms, talk, see and hear
Occasionally required to stand, walk, stoop or kneel and may lift and/or move up to 25 pounds

Work Environment

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions
Occasionally spend time in manufacturing areas exposed to machinery and noise; eye protection may be required
Occasionally works in outside weather conditions
Occasional exposure to moving mechanical parts and in high, precarious places
Occasionally exposed to wet and/or humid conditions

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ITSM Product Jobs

Product Owner

Product Owner

Technical Product Manager (TPM) – IT Infrastructure & Operations

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