CRM Product Owner

Best Version Media is building and scaling a company-wide HubSpot CRM ecosystem, including an internal CRM and a custom HubSpot-based portal used by 1,000+ independent sales reps. In this role, you will own day-to-day operations, improve the system based on real usage, and help ensure the CRM becomes more valuable and easier to use for the people who rely on it every day.

Location: Brookfield, WI (onsite). Experience: 3+ years.

What you’ll do

• Manage day-to-day HubSpot operations across the internal CRM and custom portal, including workflows, custom objects, associations, properties, dashboards, and permissions.
• Drive adoption among independent sales reps by ensuring the CRM delivers clear value and stays simple to use.
• Resolve escalated CRM configuration and support issues.
• Scope complex technical problems clearly and route them to the engineering team.
• Define and shape the CRM roadmap by reviewing usage data to decide what to improve, simplify, or cut.
• Create clear, accessible in-product guidance and release notes so changes land smoothly.

What you bring

• 3 to 6 years of hands-on experience managing a CRM (HubSpot strongly preferred) in a RevOps, Sales Ops, Marketing Ops, or Systems-Owner capacity.
• Deep HubSpot configuration expertise across workflows, custom objects, associations, properties, reporting, and permissions.
• Experience partnering with engineering on a customized or API-connected CRM, with the ability to clearly scope technical tickets.
• Comfort simplifying complex technical processes for non-technical users.
• A track record of ownership, delivering simple solutions that people actually use.
• Ability to make roadmap and prioritization decisions based on real usage data.

Stand-out strengths

• Active HubSpot certifications.
• Experience supporting distributed field sales, franchisees, or 1099 independent contractors.
• Experience taking a CRM initiative from zero to launch, or managing change during a company-wide rollout.
• Light SQL skills and general comfort working with data.
• Enthusiasm for using modern AI tools to configure, document, and ship faster.

Technologies: HubSpot CRM, HubSpot, SQL