Senior Product Owner

The Senior Product Owner will own a meaningful product area for DealerSocket CRM at Solera, shaping how dealership teams connect with customers through voice, text, video, and email. This role combines product decision-making with the detail needed to deliver, launch, and drive adoption across cross-team and vendor boundaries.

What You Will Own

• Help shape how dealership teams connect with customers through voice, text, video, and email within DealerSocket CRM.
• Own team-level backlog prioritization, requirements, acceptance criteria, and product launch readiness.
• Coordinate release readiness, rollout guidance, and enablement, using adoption, reliability, customer feedback, and support insights to guide improvements after launch.

Core Responsibilities

• Understand dealer needs by using sales engagements, conversations with dealership users, customer feedback, and product data to identify problems worth solving.
• Shape practical solutions by translating complex workflows into prototypes, requirements, and testable acceptance criteria, including important edge cases.
• Make informed decisions on priorities based on customer value, business impact, reliability, dependencies, and delivery effort, and explain tradeoffs while recommending simpler approaches when appropriate.
• Own the experience across vendor boundaries by validating integrations for dealership users, clarifying responsibilities between systems, and following issues through to resolution with engineering and providers.
• Think through the complete workflow, including scenarios such as customer call-backs, conversation ownership changes, and salesperson movement between desktop and mobile.
• Build trust into the product by partnering with Legal, Privacy, Compliance, and technical teams to incorporate applicable communications and customer-data requirements.
• Deliver and learn by coordinating launch readiness and then using measurable signals to refine what comes next.
• Work directly with a team of six developers and partner with the Senior Director of Product on roadmap direction and investment decisions.
• Learn directly from dealership users through sales engagements and travel to the U.S.

Key Qualifications

• 3+ years of Product Owner or Product Manager experience delivering enterprise B2B SaaS products, including independently leading a complex initiative from an unclear customer problem through launch and measurable results.
• Practical use of AI-assisted tools for research, prototyping, or product work, with appropriate validation and responsible handling of information.
• Judgment to recommend priorities, resolve cross-team dependencies, and explain tradeoffs without requiring every next step to be prescribed.
• Strong workflow discovery and requirements skills, including prototypes, process flows, and testable acceptance criteria.
• Practical understanding of REST APIs and webhooks, comfortable discussing system behavior and technical tradeoffs (coding not required).
• Experience working across engineering, business teams, and external technology providers.
• Experience delivering CRM, customer communications, or integration-heavy B2B SaaS products. Automotive experience is helpful but not required.
• Clear written and spoken English, including confidence speaking with customers and communicating decisions to both technical and business audiences.

Technology Areas

• REST APIs
• webhooks

Location and Experience

• Location: Indiana (onsite)
• Minimum experience: 3 years