Director, NA Product Operations

As Director, NA Product Operations on Visa’s NA Product Strategy and Operations team, you will serve as the operating partner to senior leadership and build the operational foundation that helps NA Product lead with confidence. This onsite role in San Francisco combines planning, execution coordination, and executive communications, supported by recurring cadences and a focus on actionable OKR tracking.

What you’ll do

• Own the operational backbone of NA Product by creating and running processes, cadences, and governance that enable timely decisions with the right information.
• Design and run NA Product’s recurring operating rhythm, including weekly leadership meetings, the Quarterly Business Review (QBR) process, leadership team onsite(s), and townhalls, with clear inputs and follow-through.
• Lead annual planning end-to-end in partnership with North America and Global teams to align Objectives and Key Results (OKRs).
• Own OKR tracking across NA Product, proactively identifying when teams are off track and helping support remediation plans with accountable owners.
• Coordinate cross-functional operational needs and ongoing execution across Visa by partnering with Strategy and Operations functions, including Sales, Risk, Global Product, Value Added Services (VAS), and Client Services.
• Act as a business problem solver embedded in NA Product priorities, bringing practical operational support beyond a process-only lens.
• Coordinate headcount, hiring, and budget activities across NA Product, providing trade-offs and perspective, while final decisions remain with the SVP and the VP leadership team.
• Develop executive-level communications such as briefing documents and leadership updates.
• Prepare the SVP and leadership team for speaking engagements and internal or external events, including support for thought leadership narratives, speaking notes, and presentation materials.
• Drive internal communication to improve visibility into priorities and progress.
• Foster employee engagement and team building, including synthesizing survey results into clear takeaways and recommended actions for leadership.
• Build new processes where gaps exist and continually look for opportunities to automate or simplify.
• Manage competing priorities in a dynamic environment as needs and opportunities evolve.

What you bring

• 10+ years of work experience with a Bachelor’s Degree, or alternatively 8+ years with an Advanced Degree (e.g., Master’s, MBA, JD, MD), or 3+ years with a PhD.

Location and work setup

San Francisco, CA (onsite). Work hours vary based on departmental needs.

Office-based role requiring the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently use standard office equipment such as telephones and computers.

Travel

This position requires 5-10% travel.

Compensation

USD 179,000 - 287,000 per year.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program