Manager - Digital Product Ops

American Express is building product capabilities through Amex Digital Labs, which originates, incubates, and manages emerging products and platforms that can become essential to customers’ digital lives. In this role, you will lead product go-to-market and operations for the digital Discovery Membership vertical supported by AI technology, acting as a central business point of contact for risk-related requirements and operational execution.

Working onsite in New York, NY, you will help move strategic projects forward while balancing the need for controls and risk mitigation. You will also bring strong subject matter expertise across key Amex policies and processes, anchored by a deep understanding of Membership AI product initiatives.

What you’ll do

• Lead product go-to-market and operations for the digital Discovery Membership vertical supported by AI technology.
• Serve as the central business contact for risk-related product requirements and product operations, driving speed to market while balancing controls and risk mitigation for strategic projects on behalf of Amex Digital Labs.
• Apply deep understanding of Membership AI product initiatives and demonstrate subject matter expertise in key Amex policies and processes.

What you bring

• Exceptional interpersonal, communication, and influencing skills, with the ability to build relationships, negotiate effectively, and align diverse stakeholders.
• Strong ownership and autonomy, including the ability to navigate ambiguity, use sound judgment, and deliver in a fast-paced environment.
• Proven execution and prioritization skills, managing competing demands, meeting critical deadlines, and delivering high-quality outcomes.
• Strategic, analytical, and creative problem-solving capability, with a demonstrated track record of overcoming challenges and creating innovative, actionable solutions.
• Strong program and project management expertise, leading complex, cross-functional initiatives across Product, Technology, Marketing, Operations, Servicing, Legal, Compliance, and Information Security.
• Agility and adaptability, with the ability to rapidly reprioritize, pivot execution plans, and respond to evolving business needs and emerging technologies.
• Excellent executive communication and storytelling, translating complex ideas into clear, compelling PowerPoint presentations and leadership narratives.
• Intellectual curiosity and passion for innovation across digital experiences, AI, emerging technologies, payments, and membership offerings.
• Technical acumen and product fluency, including the ability to articulate product capabilities and translate technical concepts into business value; experience with AI-enabled products is a plus.
• Employment eligibility to work in the United States, as American Express will not pursue visa sponsorship for these positions.

About Amex Digital Labs

Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to customers’ digital lives. Focus areas include developing industry-leading digital payment solutions using servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

Compensation: USD 103,750 - 174,750 per year.