Product Manager, Digital Experiences

Visa U.S.A. Inc. is building digital experiences and platform capabilities across Visa.com, and this Product Manager role helps translate customer needs and business goals into shipped improvements. You will work in a hybrid setup in San Francisco (Mission Rock) while partnering with cross-functional teams to manage roadmaps, backlogs, and measurable outcomes.

Responsibilities

• Gather, analyze, and document business requirements, user stories, acceptance criteria, and functional specifications for digital experiences and platform capabilities.
• Execute assigned initiatives and feature enhancements by managing product roadmap delivery.
• Maintain and prioritize product backlogs with product leadership and engineering teams.
• Participate in sprint planning, backlog refinement, user acceptance testing, release management, and rollout activities.
• Manage small-to-medium product initiatives across the product lifecycle from discovery through launch.
• Track initiative progress and proactively surface delivery risks, issues, and dependencies.
• Support ongoing enhancement and adoption of Visa.com digital platform capabilities, aligned with platform standards, governance requirements, and best practices.
• Partner with business, marketing, content, UX, engineering, analytics, SEO, and regional teams to gather requirements and support execution.
• Translate business needs through facilitated discussions into actionable product requirements and plans.
• Communicate project status, timelines, key decisions, dependencies, and risks to stakeholders.
• Coordinate across teams to support product launches and timely delivery.
• Partner with regional stakeholders to understand market-specific requirements and support implementation activities.
• Contribute to training, documentation, and adoption of new capabilities and enhancements.
• Advocate for customer needs and user-centered design principles throughout development.
• Analyze customer feedback, user behavior data, and site performance metrics to identify improvement opportunities.
• Partner with UX teams on usability reviews, testing activities, and experience enhancements.
• Recommend feature improvements that improve engagement, usability, and business outcomes.
• Stay current on digital trends and emerging technologies relevant to customer experience and web platform innovation.
• Collaborate with Analytics and SEO teams to monitor product performance, feature adoption, and customer engagement metrics.
• Use quantitative and qualitative insights to inform prioritization and product recommendations, including defining success metrics and measuring outcomes after launches.
• Support testing, validation, and release readiness processes to ensure quality outcomes.
• Maintain product documentation, requirements, and operational materials.
• Identify opportunities to improve product delivery efficiency and team effectiveness, contributing to Agile best practices and continuous improvement.

Requirements

• 2 or more years of work experience with a bachelor’s degree or an Advanced Degree (e.g., Master’s, MBA, JD, MD, or PhD).
• OR 3 or more years of work experience with a bachelor’s degree OR more than 2 years of work experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD).
• 3-7 years of experience in Product Management, Digital Product Management, Business Analysis, or a related field.
• Experience working with websites, CMS platforms (AEM experience preferred), digital products, or customer-facing applications.
• Experience with Agile development methodologies and product delivery processes.
• Experience writing business requirements, user stories, acceptance criteria, and process flows.
• Familiarity with analytics tools and data-informed product decision making.
• Strong communication, collaboration, and stakeholder management skills.
• Ability to manage multiple initiatives and priorities in a fast-paced environment.
• Experience partnering with technical and non-technical stakeholders.
• Exposure to emerging technologies, including AI-enabled capabilities and digital experience platforms, is a plus.

Location and Work Details

• Location: San Francisco, CA (hybrid)
• Office requirement: Mission Rock office, on site 3 days a week (Tuesday to Thursday)
• Travel: 5-10%
• Work hours: Varies based on department needs

Compensation

Estimated salary range: $110,000 to $171,000 USD per year. Compensation may include potential sales incentive payments (if applicable). Salary may vary based on job-related factors including knowledge, skills, experience, and location. This position may also be eligible for bonus and equity.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

Equal Opportunity

Visa is an EEO employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa also considers qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law, including San Francisco Police Code Article 49.