Senior Manager, Product Operations

Visa is expanding stablecoin and tokenized money infrastructure, and this role establishes the operating model that keeps Open USD and CMS stablecoin-enabled flows reliable, monitored, and execution-ready. As a hands-on product operations leader, you will run daily operating cadences, manage issue and escalation workflows, and build scalable reporting, controls, and automation across cross-functional partners.

Location and Work Setup

• Location: San Francisco, CA (hybrid)
• In-office expectation: Visa requires at least 3 days in office (days in office will be confirmed by your hiring manager)
• Work hours: Varies based on department needs
• Travel: 5-10% of the time
• Work environment: Office setting

Role Summary

You will lead the daily operating rhythm for Open USD and oversee operational processes for select CMS stablecoin-enabled use cases, including Visa Direct prefunding and payouts. This includes establishing operating schedules, managing monitoring, reporting, scheduling, and workflow routing, driving issue and escalation management, and ensuring operational readiness, controls, and cross-functional execution for Visa Stablecoin Platform flows.

Core Responsibilities

• Own the daily operating model for Open USD, including activity monitoring, automated internal reporting, issue tracking, onboarding status, operational controls, and escalations.
• Lead operational execution for CMS stablecoin-enabled use cases, including Visa Direct prefunding and payouts, with accountability for VSP’s role in the stablecoin legs of those flows.
• Establish and manage daily, weekly, monthly, and event-driven operating schedules to ensure recurring jobs, reconciliations, reviews, reports, stakeholder handoffs, and control activities are completed accurately and on time.
• Design, implement, and continuously improve automation for monitoring, alerts, workflow routing, data validation, exception handling, reconciliations, scheduling, and report generation to reduce manual effort and operational risk.
• Build and govern operational dashboards, scorecards, and reporting pipelines that provide accurate, timely visibility into Open USD usage, stablecoin activity, transaction trends, partner activity, onboarding progress, service levels, exceptions, refunds, incidents, and operational health.
• Deliver decision-ready daily, weekly, and ad hoc reporting to product leaders and senior stakeholders, translating operational data into clear insights, risks, actions, and recommendations.
• Define operational metrics, controls, service levels, and data-quality standards, ensuring reporting logic, source data, calculations, and distribution processes are documented and reliable.
• Monitor VSP-supported stablecoin activity and scheduled processes, proactively identifying anomalies, missed jobs, delays, exceptions, trends, and control gaps requiring intervention.
• Lead incident, issue, and escalation management with clear ownership, executive-level communications, root-cause analysis, remediation plans, and durable preventive actions.
• Oversee exception and remediation processes, including intake, prioritization, tracking, cross-functional coordination, status reporting, control validation, and process improvement.
• Maintain end-to-end visibility into partner onboarding and operational readiness by identifying blockers, driving decisions, coordinating dependencies, and ensuring accurate readiness reporting.
• Serve as the senior operational point of contact across product, compliance, legal, risk, operations, data, client services, regional teams, technology, treasury, settlement, CMS, and Visa Direct.
• Lead cross-functional operating reviews and governance forums, set agendas, maintain action logs, drive timely decisions, and hold owners accountable for commitments.
• Maintain audit-ready operational records and documentation, including runbooks, process maps, job schedules, issue logs, escalation histories, refund trackers, onboarding reports, decision records, controls, and reporting artifacts.
• Identify systemic operational issues and capacity constraints, then lead automation, tooling, process redesign, or control enhancements to improve scalability, resilience, and client outcomes.
• Lead operational readiness for new capabilities, use cases, partners, and market launches, including automation requirements, reporting setup, runbooks, scheduling, controls, escalation paths, communications, and readiness criteria.
• Develop and mature the Open USD and VSP stablecoin operations strategy, including operating cadence, issue taxonomy, service levels, escalation paths, staffing and capacity considerations, handoffs, governance, controls, and performance metrics.
• Coach and influence cross-functional contributors by promoting ownership, disciplined execution, data-driven decision-making, and continuous improvement across the operating ecosystem.

Required Qualifications

• Experience: 5 or more years of relevant work experience with a Bachelor’s Degree, or at least 2 years with an Advanced degree (Masters, MBA, JD, MD), or 0 years with a PhD.
• Experience leading operational functions or major cross-functional programs in payments, money movement, treasury, settlement, digital assets, stablecoins, blockchain infrastructure, wallets, or tokenized money.
• Demonstrated ownership of daily business-critical operations, including recurring schedules, reporting cadences, controls, incident response, escalations, and cross-functional follow-through.
• Excellent automation skills, including workflow automation, scheduled jobs, alerts, data validations, reconciliations, and automated reporting using enterprise workflow, analytics, scripting, or low-code tools.
• Advanced experience building operational dashboards, metrics, scorecards, and executive reports from multiple data sources, with strong attention to data quality, controls, and actionable insights.
• Strong scheduling and workload-management capabilities, including governance of recurring operational processes, dependencies, deadlines, coverage, and time-sensitive deliverables across global teams.
• Deep functional knowledge of the cryptocurrency and stablecoin ecosystem, including permissionless blockchain technology and existing retail and commercial payment solutions.
• Strong understanding of banking, treasury, cross-border payments, payment authorization, clearing, settlement, reconciliation, liquidity, and operational risk concepts.
• Proven ability to lead complex cross-functional initiatives, influence senior stakeholders, resolve ambiguity, and drive accountable execution without direct authority.
• Strong analytical and problem-solving skills, including root-cause analysis to anticipate operational risks and translate findings into scalable solutions.
• Executive-level written and verbal communication skills for concise operating updates, risk summaries, recommendations, and presentations.
• Expert proficiency with Jira Align and Jira (workflow design, dependency tracking, operational dashboards, execution reporting).
• Advanced capability in requirements decomposition, process mapping, operating-model design, and documentation using methods such as BPMN or UML.
• Experience leading Agile or cross-functional delivery teams through estimation, requirements definition, execution tracking, testing, release readiness, and post-launch operations.
• Experience defining test strategies, writing test cases, leading user acceptance testing, and validating requirements have been met.
• Ability to support a global operating model, including critical meetings and escalations across multiple time zones, with occasional evening coverage.
• Working knowledge of API testing and operational tooling such as Postman or similar platforms.
• Experience with release management, production readiness, change governance, and maintaining complete documentation for product releases and operating procedures.
• Hands-on experience with automation and analytics platforms, scheduling or orchestration tools, SQL, scripting, business intelligence tools, APIs, and enterprise workflow solutions.
• Experience creating scalable reporting architectures, automated control frameworks, operational command centers, or service-management capabilities for global products.
• Experience with developer portals, OpenAPI specifications, Postman collections, SDKs, sandbox environments, API analytics, observability, monitoring, and client integration tooling.
• Experience operating in a regulated environment while partnering with compliance, risk, legal, privacy, information security, financial crime, audit, or controls teams.
• Experience designing scalable implementation methodologies, certification processes, partner onboarding models, tiered support models, and operational service levels for global products.
• Demonstrated ability to mentor team members, lead through influence, and raise operational standards across distributed teams.

Preferred Technologies

• Jira Align
• Jira
• BPMN
• UML
• Postman
• Postman collections
• OpenAPI
• SQL

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

Salary and Compensation (US)

• Estimated salary range: USD 156,800 - 251,100 per year
• Salary may include potential sales incentive payments (if applicable)
• Salary may vary based on job-related factors including knowledge, skills, experience, and location
• This position may be eligible for bonus and equity

Physical and Mental Requirements

• Performed in an office setting
• Requires sitting and standing at a desk
• Requires communicating in person and by telephone
• Requires frequent operation of standard office equipment, including telephones and computers

Travel Requirement

• Travel 5-10% of the time

Overview: Open USD and CMS Stablecoin Operations

• Visa’s Stablecoin team is building onchain infrastructure to change how money moves.
• Visa is expanding stablecoin and tokenized money infrastructure to enhance its network and develop solutions for partners worldwide.

The Senior Manager will establish and enforce operating cadences across product, compliance, legal, risk, operations, data, technology, treasury, settlement, Visa Direct, and client-facing teams. This is a hands-on senior operational leadership role with daily responsibilities to ensure Open USD and VSP-supported stablecoin flows run reliably, transparently, and at scale.

Additional Candidate Context for US Applicants

• For US roles, the estimated salary range is $156,800.00 to $ 251,100.00 USD per year
• Pay range is based on job-related factors, including knowledge, skills, experience, and location