Institution Banking Shared Services Product Owner

UMB Financial Corporation is building out product capabilities that support complex institutional financial services operations, and this role sits at the center of that effort. As the Institution Banking Shared Services Product Owner, you will shape product direction, set measurable outcomes, and lead execution from early assessment through delivery, adoption, and ongoing improvement. This is an onsite position in Kansas City, MO.

Role overview

The Institution Banking Shared Services Product Owner sets direction and is accountable for the end-to-end performance and evolution of a portfolio of products and capabilities. You will translate business, operational, client, risk, and technology needs into a product vision, multi-year roadmap, and a prioritized plan for delivery aligned with Institutional Banking priorities and enterprise objectives.

Responsibilities

• Define and communicate product vision, strategy, outcomes, and multi-year roadmaps aligned to Institutional Banking priorities and enterprise objectives.
• Own the product lifecycle for assigned capabilities, from opportunity assessment and business case through requirements, delivery, implementation, adoption, and continuous improvement.
• Partner with business, operations, users, clients, and technology teams to understand needs, pain points, service expectations, and relevant market or industry developments, then translate findings into measurable product outcomes.
• Maintain and prioritize the product backlog, developing epics, features, and acceptance criteria so delivery teams understand intended business and operational results.
• Lead cross-functional planning and execution across product partners and stakeholders across technology, operations, implementation, service, risk, compliance, legal, finance, and others as needed, resolving trade-offs, dependencies, and escalations to sustain progress.
• Assess impacts across related processes, products, platforms, data, and upstream and downstream systems before recommending or approving product changes.
• Establish and review product performance measures, covering service quality, operational efficiency, client or user experience, adoption, risk, and financial measures as appropriate, using results to guide prioritization and improvement.
• Create business cases and decision materials that clarify expected value, costs, risks, dependencies, and implementation considerations.
• Ensure product requirements and changes reflect applicable policies, procedures, controls, regulatory obligations, data standards, and resiliency expectations, partnering with control functions to address gaps.
• Coordinate readiness for product launches and material changes, including operating procedures, training, communications, support models, documentation, and transition to ongoing operations.
• Manage vendor and third-party considerations where applicable, supporting due diligence, performance oversight, issue resolution, and relationship reviews.
• Create effective forums and communications to provide transparency on product strategy, roadmap decisions, delivery progress, performance, risks, and outcomes.
• Act as a product subject matter expert for business partners, supporting product education, adoption, issue resolution, and business development activities as appropriate.
• Monitor industry practices, emerging technologies, and competitive or regulatory developments relevant to the product portfolio, recommending opportunities to improve or extend capabilities.
• Lead through influence to build alignment across stakeholder groups and promote accountability, sound decision-making, and continuous improvement.

Requirements

• Bachelor’s degree in business, finance, technology, or a related field (or equivalent combination of education and experience).
• 6+ years of relevant experience in product management, product ownership, financial services, banking operations, or a related field.
• Experience setting product direction and translating strategy into roadmaps, prioritized backlogs, and delivered outcomes.
• Experience leading complex, cross-functional initiatives across business and technology teams, multiple processes or systems, and competing priorities.
• Ability to evaluate business needs, operational impacts, risks, dependencies, and financial or service outcomes to make product decisions.

Compensation

• USD 98,208 - 144,705 per year

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits