Manager - Joining Product Operations

Provide operational leadership across Capital One’s recruiting technology ecosystem, ensuring stable production, strong user enablement, and compliant data pipelines.

Responsibilities

• Own end-to-end execution for core operational deliverables and system processes that do not require direct Product or Tech engineering bandwidth.
• Set up reporting, SLA tracking, and operational visibility across production workflows to align with broader business priorities.
• Serve as the primary point of contact for production escalations, diagnosing issues and driving cross-functional resolution.
• Partner with Product Management to stay synchronized with product roadmaps and maintain operational readiness for new feature rollouts.
• Modernize and maintain user-facing documentation, standard operating procedures (SOPs), and self-serve resources to improve searchability, accuracy, and depth.
• Develop, update, and maintain training frameworks and learning assets for recruiting teams, hiring managers, and operations staff.
• Manage third-party technology vendor relationships across the recruiting ecosystem to uphold performance standards, enforce SLAs, and ensure reliable data access.
• Ensure platform compliance with internal risk management standards and external legal and regulatory requirements across talent acquisition data pipelines and vendor integrations.

Requirements

• Bachelor’s Degree or Military Experience.
• At least 3 years of experience in product operations, business operations, tech operations, or process management.
• At least 2 years of experience creating and maintaining user documentation, standard operating procedures (SOPs), training materials, or release communications.
• At least 2 years of experience managing enterprise software platforms, vendor operations, or system workflows.
• At least 2 years of experience analyzing operational data or system metrics to inform business decisions.

Technologies

• Workday
• Phenom
• ATS/CRM tools

Preferred Qualifications

• 2+ years of experience in Talent Acquisition operations, HR technology, or enterprise recruitment systems (e.g., Workday, Phenom, ATS/CRM tools).
• Experience managing third-party vendor relationships, service level agreements (SLAs), and regulatory or compliance requirements.
• Strong cross-functional collaboration skills, including partnering with Product, Tech, Risk/Legal, and business stakeholders.
• Familiarity with process improvement frameworks, Agile methodologies, or project management practices.
• Experience building data visualizations or reporting dashboards (e.g., Tableau, QuickSight, Excel) to track operational health and SLAs.

Location

• McLean, VA (onsite)

Salary

• USD 151,900 - 173,400 per year
• McLean, VA: $151,900 - $173,400
• Richmond, VA: $138,100 - $157,700
• Pay range for other locations will follow local ranges, and the final annualized salary is reflected in the offer letter.

Incentive Compensation and Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Health, financial, and other benefits supporting total well-being (eligibility varies by full-time or part-time status, exempt or non-exempt status, and management level).

• This role is expected to accept applications for a minimum of 5 business days.
• No agencies please.
• Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination under applicable federal, state, and local laws.
• Capital One promotes a drug-free workplace.
• Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries.
• Accommodation: contact Capital One Recruiting at 1-800-304-9102 or [email protected].
• Recruiting process technical support: [email protected].