Principal Product Manager - Tech, Customer Purchase Journey

Own the systems behind how customers discover, select, and purchase at Amazon. On Amazon’s Customer Purchase Journey (CPJ) team, you will shape what the business can deliver, how quickly it arrives, and what customers are charged. The role combines customer focus with technical leadership, working across front-end and back-end product areas that power experiences such as Classic Retail, Amazon Now, Alexa Shopping, Grocery, Amazon Business, and Prime Air.

At Amazon.com Services LLC in Seattle, WA (onsite), you will build and execute an end-to-end product vision using working backwards processes and support A|B experimentation to improve the customer experience. You will also define the metrics that guide progress toward key goals across the purchase journey.

What you’ll do

• Be the voice of the customer, steering the end-to-end vision across product areas using working backwards processes and A|B experimentation mechanisms.
• Define and improve metrics to understand customer experience and track progress toward objectives.
• Influence technical partners to ensure architecture decisions align with customer needs.
• Partner across organizations including Delivery Experience, Prime, Fulfillment, Offers, Search, Ads, and Customer Service to deliver against your roadmap.
• Collaborate at scale with hundreds of partner teams to understand Amazon-wide strategic initiatives and priorities.

Systems and product areas you’ll shape

• Own the CX and services powering discovery and selection of products, services, and delivery options based on the customer’s location.
• Support the end-to-end flow from Cart and Checkout through order review on the Thank You Page, including timely post-order processing and refunds processing.
• Enable the goal that every customer sees the right selection, delivery speed, and ship charge, matched to where they are and compliant across Amazon and agent scenarios.
• Drive systems that decide what Amazon can deliver, how fast, and at what charge, supporting search, the buy box, delivery promises, and checkout for initiatives including Quick Commerce, Same-Day, Grocery, and Prime Air.

Requirements

• Bachelor’s degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management
• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance
• Option for Supplemental life plans
• EAP
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Salary: USD 179,900 - 243,400 per year.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.