Product Manager

The Product Manager is accountable for the vision, strategy, and ongoing viability of a product line. This role collaborates with Sales and Marketing to shape go-to-market plans and maximize customer value, acting as the product subject matter expert, driving the backlog and releases. Travel up to 25% is required. Hybrid work arrangements are available for candidates based in Gilbertsville, PA; otherwise, the position is remote.

Responsibilities

• Assess product opportunities and determine the scope of what to build, including core features.
• Define the future direction of the product, set business goals, and establish metrics aligned with commitments.
• Specify new features, create user stories and acceptance criteria, define KPIs, set OKRs, own and prioritize the backlog, and triage defects to deliver, launch, and measure each release.
• Collaborate across teams to produce product requirements, use cases, specifications, wireframes, and UI mocks.
• Analyze competitive products and value to identify product-market fit and outline feature plans and scenarios.
• Coordinate with the Program Management team to ensure milestones are met, including sprint reviews, sprint planning, and feature reviews.
• Specify market requirements for current and future products through market research and ongoing visits to customers and prospects.
• Validate target markets through customer interviews and market research activities.
• Translate customer feedback and market trends into clearly defined requirements for consideration processes.
• Work with Marketing as needed to support market plans and information requests for marketing programs.
• Conduct ongoing analysis and recommend actions to maintain marketability and profitability of the product line.
• Provide input to marketing to help generate high quality sales aids such as product guides, press releases, and web content.
• Assist the Business Solutions Department with product related inquiries to meet customer needs now and in the future.
• Attend trade shows and User Group Meetings to represent the product and gather feedback.
• Complete tasks in alignment with Gateway’s Core Values and standards.
• Maintain and expand knowledge through educational opportunities, publications, and professional networks.
• Communicate clearly and promptly, including voicemail and email.
• Promote and uphold the company’s values, mission, and vision in all activities.
• Read, understand, and comply with the Employee Handbook; follow defined policies, processes, and procedures.
• Perform other tasks as required by management.

Requirements

• BS degree in computer science, business management, or equivalent.
• 6+ years of experience in software product management or equivalent.
• A track record of leading large, mission-critical projects, cross-company coordination and communication, and building large-scale applications and services.
• Ability to converse fluently with engineers about technology as well as with executives and customers about business needs and objectives.
• Keeping up to date with new technology and understanding its impact on the product.
• Knowledge of security and data protection regulations and best practices (PII, GDPR and other regulations).
• Expertise in the industry served by the product.
• Self-managed proactive work style and the ability to work independently within a team.
• Understanding of the need to meet stringent deadlines and a can-do attitude with minimal guidance.
• Entrepreneurial mindset with excellent communication skills across the organization.
• Strong problem-solving abilities and the capability to approach issues creatively.
• Excellent written and verbal communication and interpersonal skills.
• Ability to travel 25% domestically and internationally; some weekends may be required.
• Willingness to work additional hours beyond scheduled times as requested by management.
• Solid negotiation and conflict management skills.
• Experience training software applications.
• Prior industry experience, specifically as a technology solution provider.

Physical Demands

• Ability to hear, see, and speak adequately (with or without accommodations) to perform essential functions.
• Ability to perform repetitive movements including walking, standing, and sitting for extended periods to carry out essential duties.
• Ability to work in indoor environmental conditions.

Diversity and EEO Statement

We strive to maintain an environment where all voices and perspectives are valued, where every team member is seen and heard, where opportunities are available to all who seek them, and where employees can bring their authentic selves to work each day.

Diversity, equity, and inclusion are organizational priorities, and we are committed to continuing to build and strengthen these programs each year.