Product Manager

Build and evolve digital ticketing experiences for Walt Disney World Resort Theme Park Admissions. This onsite Product Manager role within Disney Experiences Technology supports Revenue Management & Commerce Shared Services, owning product experience and strategy across web and mobile platforms to help drive conversion, attendance, and revenue goals.

Working with teams across Disney Experiences, you will help Technology, Commercial, and Operational projects move forward on time, on budget, and aligned to strategy. The role emphasizes collaboration and influence across ideation through delivery, with a focus on eCommerce sales-flow experience, technical fluency, and strong relationship-building.

Responsibilities

• Assist with end-to-end life-cycle development of technology or data-based products and experiences, from ideation through delivery
• Support teams in defining product strategy and roadmaps
• Collaborate with engineering, UX, marketing, and business partners to maintain cross-functional alignment
• Contribute to product execution including initiation, solution definition, development, launch, and continuous delivery
• Support design, enhancement, and integration of software features or third-party solutions
• Conduct preliminary research, assist with hyper-care, and help measure product KPIs
• Investigate bugs and help optimize frameworks for scalability, performance, and user experience
• Contribute to user and buyer personas, value propositions, and analysis of metrics and session behavior
• Partner with engineering to address challenges involving new technologies, user-centric design, solution testing, and architecture considerations
• Ensure appropriate review and sign-off of key deliverables with partners and leaders
• Apply knowledge of innovative digital technologies within the product space and expand understanding of relevant product ecosystems
• Stay current with emerging technologies and industry trends

Requirements

• Minimum 3 years of related work experience
• Troubleshooting skills, ability to determine impacts, resolve complex issues, and exercise good judgment and initiative in stressful situations
• Comfort working in an agile environment
• Technical proficiency across Agile/Scrum, UX principles, software lifecycle, and product KPIs
• Proficiency in verbal and written communication, content management systems, Microsoft Excel, Microsoft PowerPoint, JIRA, and Smartsheet (and willingness to learn new technologies as needed)
• Ability to interpret data and user insights to support product decision-making
• Familiarity with product development concepts, agile practices, or software workflows
• Ability to define basic requirements or user stories with guidance
• Comfort working with cross-functional partners to move work forward

Team and product scope

This team owns the product experience and strategy for Walt Disney World Resort Theme Park Admissions across web and mobile app platforms, including Tickets, Annual Passes, Special Event Tickets, and Theme Park Reservations.

As a Product Manager, you will support the delivery of Technology, Commercial, and Operational projects on time, on budget, and aligned to strategy, partnering closely across Disney Experiences to support conversion while driving attendance and revenue goals.

Technology

• Agile/Scrum
• UX principles
• Microsoft Excel
• Microsoft PowerPoint
• JIRA
• Smartsheet

Education

Bachelor’s degree and/or equivalent work experience

Preferred qualifications

• Experience in digital product operations or marketing
• Understanding of technical, user, and business issues in a fast-moving digital organization
• Comprehensive understanding of traditional or digital retail promotional strategies
• Proven ability to translate concepts into technical requirements and functional capabilities by generating project briefs, defining project and partner objectives, scope, budget, and execution considerations
• Previous experience with DScribe or a similar Content Management System
• Previous experience with ProofHQ, Adobe products, Figma, Miro, or similar tools

Preferred education

• Additional credentials or certificates in Product, Scrum, or AI

Location: Orlando, FL (onsite)
Salary: USD 113,500 - 152,100 per year