Lead Product Manager

The Lead Product Manager role at Walt Disney Attractions Technology LLC supports Festivals & Events across both Disneyland Resort and Walt Disney World Resort. In the Commercial Growth & Optimization organization within Technology, you will help shape best-in-class digital experiences that reach Guests through web and mobile platforms with personalized, timely, and relevant content.

This role owns the end-to-end product lifecycle for a defined product area, translating strategy into roadmap, requirements, and measurable outcomes. You will partner closely with engineering, UX, data science, marketing, operations, and executive stakeholders to launch products, expand business opportunities, and improve delivery quality across the Festivals & Events portfolio.

What You’ll Do

• Own the end-to-end product lifecycle for a defined product area, aligning on vision, goals, and measurable outcomes
• Define and maintain product strategy, roadmap, requirements, and success metrics for your domain
• Drive cross-functional alignment across engineering, UX, data science, marketing, and business stakeholders
• Lead solution definition and delivery for complex features or workflows, balancing technical feasibility with user value
• Oversee product integrations, architectural considerations, and system dependencies
• Guide development of cross-platform applications and system-to-system experiences
• Use research, experimentation, and KPI analysis to inform prioritization and product decisions
• Identify systemic issues, partner on solutions, and drive improvements in performance, reliability, and usability
• Create and refine personas, customer journeys, and value frameworks; lead advanced analysis of product metrics
• Collaborate with engineering teams on technical strategy, solution testing, and implementation plans
• Champion the use of innovative digital technologies to unlock new customer value
• Build depth across product domains, technology areas, and customer segments
• Lead in web, mobile web, and app domains, driving innovation and excellence in product development
• Contribute to estimation and planning for complex, scalable projects, including budget considerations
• Stay informed about emerging technologies and trends to make well-reasoned product recommendations
• Create and deliver high-quality presentations for diverse audiences to influence stakeholders and advance key initiatives
• Champion the digital experience, advocating on the Guest’s and Cast’s behalf, and working carefully to build outstanding experiences

About the Role & Team

• Role sits in Commercial Growth & Optimization within Technology for Disney Experiences, supporting Festivals & Events across Disneyland Resort and Walt Disney World Resort
• Works with the Manager and Senior Manager to help shape the Festivals & Events platform roadmap for both resorts, drive integration across products and capabilities, and support a long-term commercial growth program at scale
• Collaborates with marketing, operations, design, analytics, development, and executive partners to launch products and grow Disney Experiences opportunities
• Reports to Manager, Product Management – Specialized Verticals
• Sets standards for planning discipline and delivery quality across the Festivals & Events portfolio at both resorts
• Provides delivery ownership with functional leadership for the team, without direct reports
• Focus areas include owning Festivals & Events content as a product, raising delivery quality across core products, and stepping into incoming work such as integrations and changes across both coasts
• Expected to put existing technology to work by generating insight and efficiency, building tools to unlock performance, and maintaining context layers that tools, agents, and workflows rely on

Required Qualifications

• Minimum 7 years of established experience in business, agency, or digital environments
• Digital product management experience delivering user experience for web/mobile web and mobile applications
• Strong analytical and quantitative skills, using hard data to form assumptions, build business cases, and resolve complex technical, user, and business issues in a fast-paced organization
• Track record of effective communication and collaboration with actionable results, with the ability to build relationships and influence decisions across business, executive, technical, and creative stakeholders
• Experience identifying, defining, and addressing technical, user, and business issues in a fast-paced organization, including getting into detailed problem-solving when needed while maintaining strategic perspective
• Experience with Agile software development and the Atlassian suite, including Jira and Confluence

Technologies

• Agile
• Jira
• Confluence

Preferred Qualifications

• Experience leading or directing contractors, agencies, or managed-service partners, including onboarding, standards, and quality oversight
• Demonstrated use of technology to drive insight and efficiency, including building or prototyping tools, workflows, or agents, prompt design, agentic workflows, or AI-assisted product operations, with a commitment to maintaining structured documentation and context those tools depend on
• Experience with localization and multi-market content delivery
• Familiarity with Disneyland Resort and Walt Disney World park operations

Location: Orlando, FL (onsite) • Salary: USD 150,500 - 201,800 per year • Education: Bachelor’s degree and/or equivalent work experience