Product Manager - Global Uptime, Digital Product

Ford Motor Company is seeking a Product Manager for Global Uptime, Digital Product to lead the creation of dealer-facing platforms and tools that support faster diagnosis, repair, and communication. The role focuses on shifting service experiences from reactive to predictive through clear product strategy, roadmaps, and measurable outcomes.

Responsibilities

• Define the strategic vision and roadmap for dealer-facing software products that enable faster repairs, seamless communication between dealers and Ford subject matter experts, and proactive service experiences.
• Convert dealer and Ford business needs into actionable product requirements, and lead delivery of tools and platforms that support unified case management, performance metrics, and service level agreement (SLA) adherence.
• Drive experimentation, learning, and continuous improvement using data-driven decision making and cross-functional alignment.
• Maintain balance between near-term operational needs and long-term platform strategy, ensuring scalability and interoperability across Ford’s global service ecosystem.
• Build effective working relationships with global teams, incorporating differences across retail and commercial service operations, systems, and products.
• Own key product metrics, track performance, and report results to Leadership.
• Represent vehicle care service in executive and cross-functional reviews, influencing priorities and investment decisions.

Requirements

• Bachelor’s Degree required.
• 5+ years of product management experience in the technology industry.
• Proven ability to use Jira for agile project management, including sprint planning, issue tracking, and reporting.
• Domain knowledge across integrated hardware/software products, autonomy, or consumer-facing digital products, including understanding of the hardware and software systems required to bring consumer products to market.
• Demonstrated ability to achieve goals in an innovative, fast-paced environment, and to evolve product strategy based on research, data, and industry trends, with strong problem-solving, organizational, and analytical skills.
• Strong customer focus, including passion for building and shipping products that meet customer needs.
• Successful product launch experience in a matrix organization, including managing products in production and their backlogs.
• Strong leadership skills, including managing stakeholders such as Design and Engineering across the organization.
• Strong verbal and written communication skills, including experience creating Product Requirements Documents (PRDs).
• Strong data analysis skills.
• Familiarity with Agile Software Methodologies.
• Curiosity around new technologies and a desire for continuous learning.
• Proficiency in Microsoft Office Suite.

Technologies

• Jira
• Agile Software Methodologies
• Microsoft Office Suite
• Figma

Role Context

Every hour matters when a customer’s vehicle is in the shop. The Vehicle Care organization is transforming Ford’s service experience by reducing downtime, increasing transparency, and enabling data-driven solutions for dealers globally. In this role, you will lead development of platforms and tools that help Ford and dealerships diagnose, repair, and communicate faster, supporting a transition from reactive to predictive service experiences.

Preferred Qualifications

• 8+ years of software product management experience.
• Experience with automotive service operations or dealership software products.
• Experience using Figma for collaborative design workflows, including version control and feedback integration.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• Generous vacation time, sick/personal time, and paid holidays, including time between Christmas Eve and New Year’s Day.

Job Details

• Job Type: Full time
• Work Type: Hybrid
• Location: Dearborn, MI (hybrid). Hybrid position with a requirement to be onsite four or more days per week.
• Salary: USD 99,100 to 149,000 per year. Salary grade 8; final determination based on candidate skills and experience. Base salary set within the applicable range according to job scope, responsibility, and competitive market value.
• Internal applicants: moving into this role may result in an adjustment to current compensation based on the posted pay range and relevant factors.
• Visa sponsorship: not available for this position.
• Work authorization: candidates must be legally authorized to work in the United States; verification of employment eligibility will be required at the time of hire.

For more information on salary and benefits, visit: https://fordcareers.co/GSR.