Product Manager - SMB

Join JPMorganChase in Columbus, OH (onsite) as a Product Manager on the Business Banking Relationship Benefits team. You will lead the end-to-end product life cycle for offerings that help small business clients start, run, and grow. In Consumer & Community Banking, you’ll support customers with financing and advice while building products that contribute to long-term customer value.

The Consumer & Community Banking division serves Chase customers across personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. The team is recognized for leading the U.S. in credit card sales and deposit growth and for having the most-used digital solutions, while ranking first in customer satisfaction. Business bankers in the Consumer Bank provide financial solutions to small business owners across the U.S., backed by a commitment to partnering with clients and investing in communities and people for the long-term.

What you’ll do

• Define a product strategy and product vision that translates customer value into clear direction
• Own discovery and market research to uncover customer solutions and incorporate them into the product roadmap
• Maintain a product backlog that supports the strategic roadmap and value proposition, enabling development to execute effectively
• Build and track key success metrics, including cost, feature and functionality, risk posture, and reliability

What you bring

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities such as discovery, ideation, strategic development, requirements definition, and value management

Preferred

• Demonstrated experience operating in a highly matrixed, complex organization
• Advanced skills in productivity tools including PowerPoint, Excel, Microsoft Teams, Confluence, LLMs / Copilot, and SharePoint

Tools you’ll use

• PowerPoint
• Excel
• Microsoft Teams
• Confluence
• LLMs / Copilot
• SharePoint