Product Operations Coordinator

Located in Carrollton, TX, Rebel Athletic seeks a Product Operations Coordinator to manage end-to-end remake and rework orders and coordinate cross-functional work among Sales, Accounting, Design, and Fulfillment. This full-time hybrid role emphasizes accurate processing, proactive communication, and process optimization.

Responsibilities

• Serve as the primary point of contact for all incoming remake and rework order requests
• Evaluate each case to identify root causes and determine the appropriate resolution path
• Maintain and update the Remake Report with complete and accurate case information at all times
• Communicate proactively with Sales and all relevant departments throughout the lifecycle of each request
• Request, coordinate, and ship all materials required for remake and rework orders
• Receive, inspect, and process all returned product requiring remake or rework, including reviewing tech packs, assessing garment construction and design, and measuring samples to ensure quality
• Arrange rework as needed and report outcomes back to the team and sales representative
• Run and distribute reports each morning to synchronize order updates across teams
• Review sending lists and close completed Opportunities and Sales Orders, keeping records current
• Upload and share new order-related files with relevant teams at the end of each day
• Update order statuses on a weekly basis once fulfillment is confirmed
• Collaborate with all departments to resolve issues impacting the remake process and improve communication and visibility
• Source and fulfill rep-specific samples when the Design team or other internal contacts cannot obtain them
• Generate and distribute regular reports to keep teams aligned on order status and case progress
• Conduct monthly reviews with Accounting to address outstanding case codes and follow up with reps to arrange unit returns for inspection as needed
• Participate in periodic reviews of order and remake codes with department leads

Requirements

• 1–3 years of experience in supply chain, order management, or a related operations role
• Proficiency in Microsoft Office Suite with advanced Excel skills including pivot tables, VLOOKUP, and data analysis
• Experience using Salesforce for CRM and order tracking, including Opportunities and Sales Orders
• Familiarity with NetSuite or similar ERP platforms for inventory and order management
• Comfort with AI tools to improve productivity, streamline workflows, and support data analysis
• Strong organizational skills and the ability to manage multiple open cases simultaneously
• Clear and professional written and verbal communication with internal teams and external sales reps
• High attention to detail and a proactive approach to follow-up and closing loops
• Ability to identify root causes and make sound judgments on case resolution
• General knowledge of apparel construction, manufacturing, and design is preferred

Technologies

• Microsoft Office Suite
• Excel, including pivot tables and VLOOKUP
• Salesforce
• NetSuite
• AI tools

Benefits

• Paid Time Off (PTO)
• Company-paid holidays available immediately upon hire
• Annual discretionary bonus opportunity
• Medical, Dental, Vision, and Life Insurance coverage
• Voluntary benefit options including supplemental life insurance, short-term disability, long-term disability, and additional coverages
• 401(k) plan with company match

Role Summary

As a Product Operations Coordinator, you will serve as the primary contact for remake and rework orders, overseeing each case from initiation to completion with accuracy and clear communication. This role sits at the intersection of customer service, operations, and cross-functional coordination, partnering with Sales, Accounting, Design, and Fulfillment teams to keep every case moving and stakeholders informed.

Working Conditions

• In office role three days per week; headquarters in Carrollton, Texas
• Full-time with standard business hours and occasional additional time during peak periods
• Primarily desk-based work involving prolonged sitting and computer use
• Frequent use of spreadsheets, accounting systems, and multiple monitors
• Requires strong attention to detail and sustained focus
• Regular interaction with Finance and cross-functional teams