Product Operations Engineer

This Product Operations Engineer role at Alldus International Consulting supports an early-stage AI startup by coordinating product delivery systems, release execution, and feedback-to-engineering workflows. The position is based in New York, NY and is onsite.

Role overview

As the Product Operations Engineer, you will own the product operations foundation across teams, including the live roadmap, sprint planning and key rituals. You will help maintain roadmap accuracy, coordinate releases from staging to production, and serve as the coordination point between product, engineering, and growth or marketing. You will also translate user signals into structured, actionable engineering work and oversee support operations and documentation.

Responsibilities

• Own and maintain the live product roadmap so it stays accurate, visible, and actively used across teams.
• Run sprint planning and project kick-offs with the Product, Engineering, and Design teams.
• Ensure clear prioritisation, ownership, timelines, and dependencies across all active work.
• Facilitate key rituals, including planning, retros, and kick-offs, with strong decision clarity and follow-through.
• Own release management end-to-end, including staging to production, QA coordination, release notes, and launch readiness.
• Coordinate with product, engineering, and growth or marketing for upcoming releases.
• Translate user feedback, bug reports, and support signals into structured, actionable engineering work.
• Ship small fixes and improvements directly when faster than engineering routing allows.
• Oversee and coordinate a Zendesk-based support team, ensuring quality, priorities, and efficient resolution flows.
• Maintain reliable operational documentation across Notion, Slack, and Linear, including decision logs and product knowledge bases.

Required experience and skills

• At least 2 years of experience in full-stack engineering and maintaining production software end-to-end.
• Strong understanding of how modern software products are built, shipped, and maintained within cross-functional teams.
• Experience with sprint planning, release processes, and QA workflows, including product operations tools such as Linear and Notion.
• Ability to convert unstructured inputs (user feedback, bugs, and requests) into clear, actionable work.
• Comfort operating in ambiguity while driving clarity, decisions, and execution.
• High attention to detail and a user-centric mindset focused on product quality and solving user problems.
• Comfort using AI tools to accelerate execution and ship improvements faster.

Technologies

• Zendesk
• Notion
• Slack
• Linear

Compensation

Salary: Circa. $120k per year.