Product Operations Lead

Product Operations Lead role at Valon Tech, onsite in San Francisco, CA.

Responsibilities

• Design and evolve core Product Operations frameworks to enable scalable learning from production, including user acceptance testing and data migration testing.
• Identify structural gaps in how product insights are captured, prioritized, and acted on, and implement durable mechanisms that work across teams and product areas.
• Operate horizontally across ValonOS, prioritizing cross-cutting patterns over isolated customer or feature issues.
• Lead investigations of complex, ambiguous, or recurring issues spanning multiple teams, addressing systemic root causes beyond symptoms.
• Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention.
• Own and refine how Valon validates product readiness and learns from releases through alpha testing, rollout feedback, and post-launch analysis.
• Serve as a senior systems-level partner to Product and Engineering, translating real-world usage, operational complexity, and regulatory nuance into clear product implications.
• Synthesize signals from customers, data, and incidents to surface risks and opportunities that inform roadmap and prioritization decisions.
• Act as a force multiplier by creating artifacts, documentation, and processes that raise the bar for product quality and decision-making across the organization.

Requirements

• 4-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
• Strong analytical skills with the ability to break down ambiguous problems and uncover root causes.
• Technical curiosity and willingness to learn SQL or work with data to understand product behavior.
• Clear communicator who can translate between technical teams and end users with ease.
• High sense of ownership, reliability, and urgency in driving issues to full resolution.
• Comfort partnering closely with product managers and engineers, and contributing to product thinking.
• Bachelor’s degree required.

Technologies

• SQL
• ValonOS

Benefits

• Compensation: USD 166,000 - 195,000 per year, competitive base salary plus equity and 401k. Note: the base salary range encompasses multiple levels and depends on experience and interview performance.
• Health & well-being: comprehensive medical, dental, and vision benefits.
• Commuter benefits: pre-tax deductions for public transportation, rideshare, and parking expenses.
• Grow together: company-wide onboarding and ongoing learning opportunities, including 360-degree feedback reviews.
• Play together: quarterly budgets for team and company outings.
• Generous time off: flexible paid time off, sick days, and 11 company holidays.
• Baby bonding time: 12 weeks off for both birthing and non-birthing parents, fully paid.

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We are a Series C company backed by a16z, transforming industries often considered too complex to innovate.

Rather than building on broken legacy systems, we operate our own mortgage servicing business managing over $110B in loans, deepening our understanding of the complexity required to build software for regulated environments.

ValonOS is our unified platform that makes every process structured and programmable, positioned for the AI era and beyond in regulated industries.

About the Role

Valon is rolling out its AI powered platform to enterprise clients in a highly regulated, operationally complex industry. We are creating a dedicated Product Operations function to ensure customers have a seamless, reliable, and intuitive experience with ValonOS during and after implementation.

As a Product Operations Lead, you will act as a horizontal force across Product, Engineering, and Customer teams. Your responsibility is to design and own the mechanisms, frameworks, and feedback loops that convert real-world usage into durable product insights. Rather than focusing on a single product area, you will work across the full ValonOS platform to identify cross-cutting patterns and shape how the company operates, builds, and ships product.

This role suits someone who thrives in ambiguity, thinks in systems rather than tickets, and aims to influence product direction through leverage rather than org charts. You will independently identify high-impact problems, define structure where none exists, and drive improvements that raise the bar for product quality, reliability, and customer experience across Valon.

Nice to Have

• Experience supporting or implementing enterprise SaaS products.
• Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare).
• Familiarity with incident management, workflow tools, or customer support platforms.