Product Operations Manager

Join MLB in New York as a Product Operations Manager and help bring phygital fan experiences to life across ballparks. This onsite role blends product, operations, and cross‑functional collaboration to move concepts from idea to scalable deployments. You will partner with Digital Product and Technology to operationalize the Phygital Experiences roadmap, lead GTM activations, and coordinate stadium deployments with diverse teams across MLB venues.

Benefits

• Competitive Benefits Package
• Company 401K Contribution
• Paid Time Off and Holidays
• Paid Parental Leave
• Employee Assistance Programs (EAP)
• Onsite/Online Training & Development Programs
• Tuition Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Pet Insurance

Responsibilities

• Partner with Digital Product and Technology teams to operationalize the “Phygital Experiences” roadmap, managing operational projects and explorations from initial concepts through GTM, carrying initial conceptual work through to a shipped product that scales across multiple venues
• Provide hands-on support for operational tasks in-market to support seamless and effective product launches
• Manage all project management tasks associated with operational logistics for a program launch in-market
• Advocate direction and business needs cross-functional team members for successful fan-centric execution based on hands-on experience
• Develop relationships with other departments to ensure cross-functional alignment on features, design, development, testing, and deployments to orchestrate phygital product activations and GTM effectiveness
• Include both internal and external tech partners (e.g., Software Engineering, UX, Customer Support, Marketing, Security, Infrastructure, Operations, etc.) and business stakeholders (e.g., Clubs, vendors) on feature scope, delivery, and execution
• Participate in the evaluation and exploration of innovative products and partnerships that will keep baseball on the leading edge of the technology experience for decades to come
• The ability to travel is required to be an in-person subject matter expert to both identify and execute deployments to ensure success
• This role requires an estimated 30%-40% travel to serve as an in-person subject matter expert at various venues

Requirements

• 3+ years in a technology-related field delivering projects of the highest quality and with measurable impact to end users and the business
• 5+ years of notable experience in operational roles, with a proven track record of operationalizing large-scale events, complex projects, or consumer-facing service roll-outs
• Possess a strong ownership mindset and maintain excellent project management skills in driving complex and multifaceted initiatives to the finish line
• Detail-oriented and a solution-based thinker with demonstrated success in managing large-scale, multi-vendor projects with complex approval and quality assurance processes
• Strong written, verbal, and presentation skills
• Must be able to work independently and have strong working relationships with relevant stakeholders
• Ability to understand new technologies quickly
• A passion and experience with using metrics/analytics to deliver on business objectives
• Previous Access Control/Ticketing/Stadium Operations experience within Theme Park or Sports Industries is a plus
• Previous experience with hardware & physical rollouts is a plus
• Ability to make quick strategic decisions, prioritizing and executing on goals
• Travel readiness to support in-person deployments

Technologies

• Ballpark Wallet
• MLB Go-Ahead Entry
• facial authentication-based access control

Salary Range

USD 100,000 - 130,000 per year (Base Salary + Bonus)

Why MLB?

Major League Baseball is the most historic of the major professional sports leagues in the United States and Canada. Employees appreciate MLB for a culture that emphasizes growth, teamwork, and professionalism. Those who succeed at MLB take initiative, identify problems, provide solutions, and always put the team first.