Product Operations Manager (Human Moderation)

As a Product Operations Manager focused on Human Moderation, you will help optimize TikTok’s human moderation operations within the monetization ecosystem. The role uses data, QA signals, and AI capabilities to improve labeller performance, governance actions, and review efficiency.

Role Overview

You will own human moderation operations for TikTok’s monetization ecosystem, leveraging productivity and quality signals to identify operational pain points. Your work supports better rule understanding, improved operating efficiency, stronger risk judgment, and more effective tool usage for moderation labellers.

Key Responsibilities

• Lead human moderation operations for TikTok’s monetization ecosystem.
• Use data including productivity, QA results, appeals, and false negatives to pinpoint and optimize labellers’ key challenges across rule understanding, operating efficiency, risk judgment, and tool usage.
• Apply AI model capacity to drive AI capabilities in moderation, including moderation support features such as rule explanation, risk alerts, and case comparison, with the aim of reducing labellers’ judgment cost.
• Partner with Product Management, Engineering, Algorithm, Policy, QA, Training, and Regional Operations teams to deliver platform tools, AI capabilities, and human review workflow optimization initiatives on schedule.
• Build a deep understanding of business direction and use data analysis along with thematic strategy reports to assess business performance and opportunities.
• Explore AI applications in human review policies, use large language models to support risk assessment, and optimize review efficiency.

Required Qualifications

• Strong data analysis skills, with experience working with productivity, QA, appeal, and false-negative metrics to diagnose operational issues, produce thematic and strategy reports, and translate insights into actionable improvements.
• Proficiency in Chinese and English to collaborate with global partners and stakeholders in Mandarin-speaking markets, where Mandarin is a primary working language.
• Cross-cultural understanding, persuasion and organizational influence, and a results-oriented mindset.
• Ability to connect multiple business processes, drive project execution, and achieve business goals.
• Highly self-driven and resilient in fast-paced environments, with efficient coordination across functions and resources.
• Practical interest in AI model applications in operations, including identifying high-value large language model use cases for risk assessment, rule explanation, and review efficiency, and partnering with Algorithm and Engineering teams to implement these capabilities.

Preferred Qualifications

• Prior experience in content moderation, trust & safety, creator ecosystem governance, or BPO and labeller operations.
• Familiarity with quality assurance frameworks, moderation policy design, or human-in-the-loop review workflows.

Technologies and Skills

• Chinese, English, Mandarin
• AI model capacity, AI capabilities
• Large language models
• Human-in-the-loop review workflows

Compensation

Base salary range (San Jose, CA): USD $108,000 - $208,800 per year.

Compensation may vary outside this range depending on factors including qualifications, skills, competencies, experience, and location. Base pay is one component of the total package and this role may be eligible for additional discretionary bonuses or incentives, and restricted stock units. Benefits may vary depending on employment type and country work location.

Benefits

• Medical, dental, and vision insurance (day one access)
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Location and Employment Details

• Location: San Jose, CA (onsite)
• Employment type: Regular
• Job code: A12974

Accommodation Notice

TikTok is committed to providing reasonable accommodations in its recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to: https://tinyurl.com/RA-request

Fair Chance Ordinance Notice (Los Angeles County, Unincorporated)

Qualified applicants with arrest or conviction records will be considered for employment in accordance with federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The company notes that criminal history may have a direct, adverse, and negative relationship to job duties and may result in withdrawal of a conditional offer of employment, including duties involving interacting with clients or colleagues with occasional unsupervised contact, handling confidential information and access to information technology systems, and exercising sound judgment.