Product Operations Specialist

This contract Product Operations Specialist role supports commerce initiatives by strengthening the operating rhythms that connect planning, execution, and cross-functional collaboration.

Responsibilities

• Define and document ways of working that promote long-term consistency for the product team
• Design, pilot, and refine operating cadences including planning, OKRs, and QBRs
• Create templates, playbooks, and decision-ready readouts to support leadership and team alignment
• Build and maintain portfolio-level processes covering intake, prioritization, roadmap tracking, and launch-calendar visibility
• Provide stakeholder updates on key dates, changes, and dependencies across Product, Engineering, and partner teams
• Establish and maintain a single source of truth for plans, decisions, and active workstreams
• Find opportunities to streamline execution and reduce manual effort using smarter systems, workflows, and automation
• Document operational recommendations that improve effectiveness across the product development lifecycle

Requirements

• 6+ years of experience in Product Operations, Business Operations, or a related field
• Experience creating new processes, rhythms, and systems in fast-moving, ambiguous environments
• Working knowledge of planning cycles, OKRs, and QBRs
• Ability to turn complex or unclear inputs into clear, actionable outputs
• Strong written and verbal communication skills
• Proven cross-functional collaboration across Product, Engineering, TPM, Design, Data Science, and non-technical partners
• Comfort operating independently within a defined scope while moving work forward with minimal oversight
• Experience using product and operations tools including Jira and Airtable

Technologies

• Jira
• Airtable

Preferred Skills

• Background supporting contractor- or project-based engagements
• Experience in consumer subscription, commerce/payments, identity, or lifecycle/growth environments
• Practical use of AI and automation to improve operational efficiency
• Ability to adapt shared frameworks to fit a specific team’s needs
• Strong judgment for prioritizing operational improvements that last beyond the contract term
• Experience building scalable tooling and workflows that reduce manual effort

Location and Job Type

• Location: Sacramento, CA (onsite)
• Job type: Contract (temporary support for commerce initiatives)