Product Operations Analyst

In this role, you will improve product development execution by optimizing tools, workflows, and operational reporting across cross-functional teams.

Responsibilities

• Own the systems and tools for day-to-day product development and delivery, including measuring product adoption and supporting end-user awareness of new and existing functionality through Product Analytics Suite tools (Freshpaint, Mixpanel, Chameleon).
• Support backlog grooming, release readiness, and delivery tracking by partnering with product managers and engineering leads.
• Document and improve product operations processes, including intake, prioritization, release tracking, user suggestions, and change management.
• Coordinate cross-functional activities to keep product initiatives on track and maintain clear communication between teams.
• Create and maintain product documentation and help facilitate internal training and rollout coordination for new releases.
• Manage relationships with key product tool vendors, including contracts, licensing, renewals, and support escalations.
• Monitor the health of key systems and integrations using dashboards and feedback loops, escalating issues when risks or errors are detected.
• Collaborate with engineering and product to define alerting and triage workflows for system incidents or downtime.
• Maintain dashboards and reports to provide visibility into product delivery progress, adoption trends, and key operational metrics.
• Track and share product engagement and issue trends to support prioritization and product decision-making.

Requirements

• BA/BS required.
• Minimum 3 years of related business analysis experience, or an equivalent combination of education and experience.

Technologies

• Freshpaint, Mixpanel, Chameleon
• Jira, GitHub, Asana, Smartsheet
• Metabase, Tableau, SQL
• GitBook

Location

• Nashville, TN (remote)
• Virtual: work virtually full-time, with the exception of required in-person training sessions (when indicated).

Preferred Skills, Capabilities, and Experiences

• 3–6 years of experience in product operations, product/program management, technical writing, or business operations within healthcare or technology.
• Proficiency with project and product management tools such as Jira, GitHub, Asana, or Smartsheet.
• Experience building dashboards and reports using tools such as Metabase, Tableau, or SQL.
• Strong organizational, analytical, and communication skills, including cross-team collaboration and prioritization across competing demands.
• Experience with workflow mapping, process documentation, and end-user training materials.
• Familiarity with knowledge management and in-app education tools such as GitBook, Chameleon, or similar platforms.
• Experience supporting healthcare technology, preferably in value-based care, and working with third-party vendors or integrations.
• Ability to adapt and succeed in a fast-paced, evolving environment.