Product Operations Specialist | Generalist

Ramp is building a growing Product Operations team at the intersection of product execution and the operational realities of scaling a FinTech for large, fast-growing customer needs. In this generalist role, you will own operations for a meaningful product area while also helping Ramp improve internal processes as the company expands. You will connect customer experience to product and engineering teams, translate data into actionable insights, and support launches with reliable documentation and cross-team context.

Based in New York, NY with a hybrid schedule, this full-time position is designed for operators who can drive complex initiatives, troubleshoot issues at the root cause, and partner effectively across product, engineering, design, data, and customer-facing teams.

What you will do

• Serve as the voice of the customer within your product scope, linking day-to-day customer experience to product and engineering teams and shaping thinking beyond what exists today.
• Lead company-wide initiatives that prepare Ramp for larger scale by building predictable, reliable processes for Ramp teams, customers, and partners.
• Develop high-leverage product analytics and data analysis to identify opportunities to improve performance, quality, and product intuitiveness.
• Support flawless product releases by providing documentation, enablement, and shared context across the organization.
• Help drive fast resolution of product bugs and issues by improving tools and processes for incident identification and resolution.
• Manage operational relationships with partners and vendors, including negotiating service agreements and conducting joint performance assessments.

What you bring

• Minimum 2 years of professional experience in product management, product operations, or strategy and operations roles, ideally in a fast-growing business.
• Experience delivering fast, successful execution on complex initiatives that require coordination across many teams.
• A consistent track record of seeking root cause to create more durable, higher-impact solutions.
• Ability to use qualitative and quantitative feedback to inform product recommendations.
• Experience working directly with customers or clients through feedback requests and/or user research interviews.
• Experience leveling up others by providing constructive feedback to junior team members.
• Strong written and verbal communication, including tailoring messages to different audiences.
• Comfort translating data into insights and action, including experience querying SQL.
• Ability to operate in ambiguity and chart your own path.

Technologies

• SQL, Retool, Python, Java, React

Compensation and employment details

• Salary: USD 128,000 - 180,000 per year
• Equity: Offers Equity
• Final compensation: depends on location and level at hire
• Employment type: Full time
• Department: Product
• Location: New York, NY (HQ)
• Work model: Hybrid (in-person at NYC HQ near Madison Square Park at least 2 days/week)

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)
• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Employee Assistance Program and virtual care through Lumino Health
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Additional parental leave time available at reduced pay

Team context

• Spend Management: core spend product including card issuance, reimbursements, and travel & entertainment
• Procurement: new purchase requests, approvals, vendors, savings, and price intelligence
• Intelligence: reporting, savings, and price intelligence for better financial decisions
• Bill Payments: invoice management, accounts payable, and B2B payment capabilities
• Risk: underwriting and financial products determining which businesses to approve and how to manage risk
• Growth: onboarding, activation and retention products to help customers succeed on the Ramp platform
• Accounting: intelligence in the accounting platform to save finance teams time and money
• Mobile: mobile app development and mobile strategy

Additional notes

• If you are being referred for the role, contact that person to apply on your behalf.
• Pursuant to the San Francisco Fair Chance Ordinance, Ramp will consider for employment qualified applicants with arrest and conviction records.
• Recruiting scams notice: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.