Product Operations Technical Specialist, Maritime

Product Operations Technical Specialist (Maritime) ensures the reliability and readiness of Anduril’s Maritime autonomous undersea products through incident triage, fleet telemetry analysis, and coordinated mitigations.

Responsibilities

• Act as the first technical responder for issues across the global Maritime fleet, investigating logs, telemetry, and system state to isolate faults across software, hardware, and network boundaries, then drive incidents to resolution.
• When an engineering fix will take time, identify and deploy interim mitigations and workarounds so customers can keep operating, while coordinating the permanent fix in parallel.
• Pull, query, and analyze fleet health data and logs to spot trends, predict failures, and prevent issues before they reach the customer.
• Collaborate with software and hardware engineering teams to convert field data and failure analysis into permanent system upgrades and design improvements.
• Serve as a translator between deeply technical engineering teams, business development stakeholders, and military operators, explaining complex issues clearly to both technical and non-technical audiences.
• Convert lessons from real incidents into repeatable reliability processes, diagnostic tooling, and runbooks that scale as the Maritime fleet grows worldwide.

Requirements

• Bachelor’s degree in a technical or related field, or equivalent hands-on technical experience (military, maritime, industrial, or field support).
• Hands-on troubleshooting experience with software-intensive or networked systems in a production, field, or customer-facing environment (for example: reading logs, isolating faults across software and hardware boundaries, reproducing issues).
• Working proficiency with the Linux command line and comfort analyzing data beyond spreadsheets (SQL, Python, bash, or similar).
• Ability to work through ambiguous, unstructured technical problems from first principles, including deploying interim mitigations and workarounds that keep customers operational while permanent fixes are engineered.
• Self-starter with a record of high achievement across multiple domains, with a hands-on approach to learning new systems.
• Ability to communicate and coordinate technical and non-technical efforts across business, engineering, and sustainment functions, influencing decision-making, resource allocation, and operational planning.
• Eligibility to obtain and maintain a U.S. Secret security clearance, and based in (or willing to relocate to) Quincy, MA.
• Ability to travel as needed for customer operations and test events, plus willingness to work non-standard hours and weekends as required.

Technologies

• Linux
• SQL
• Python
• bash
• Grafana
• Jira
• Git
• Palantir Foundry

Benefits

• Comprehensive, competitive benefits package available at little to no cost to employees, supporting health, recovery, and whatever comes next.
• Highly competitive equity grants included in the majority of full-time offers, considered part of Anduril’s total compensation package.

Relocation to Quincy, MA

• Relocation to Quincy, MA is provided.
• Please do not apply if you are unable to be on-site in Quincy, MA.

About the Team

• Maritime team builds autonomous maritime platforms, including undersea and surface vehicles and systems and seabed sensors.
• Team is responsible for taking products such as Dive-LD, Dive-XL, Copperhead, and Seabed Sentry from concept to operational systems.
• Role involves building the Product Operations function within a larger deployment and sustainment group.
• Works closely with specialist teams including engineering, program management, and field operations to support successful employment of these products.

About the Role

• Support end users by following and improving field failure discovery, mitigation, and resolution processes.
• Help identify failure modes that contribute to root cause analysis.
• Deploy fixes and manage the incident lifecycle across the Maritime fleet.
• Requires hands-on expertise in debugging and resolving complex electromechanical issues, with a strong problem-solving mindset.
• Focus on reliability and readiness of Anduril’s Maritime products.

Preferred Qualifications

• Prior experience in a technical support escalation, field service engineering, site reliability (SRE), or customer-facing technical operations role.
• Scripting experience (Python or bash) to automate diagnostics, parse logs, or build internal tooling.
• Familiarity with modern observability and ticketing tools such as Grafana, Jira, and Git.
• Experience using data platforms such as Palantir Foundry for trend analysis and decision support.
• Experience supporting and/or deploying undersea munitions, vehicles, or unmanned undersea systems (UUVs) as a DoD contractor or military end-user.
• Familiarity with naval systems or operations, or prior military, DoD civilian, or government agency experience.

Location and Work Setup

• Panama City, FL (onsite)
• Salary: USD 101,000 - 135,000 per year

Protecting Yourself from Recruitment Scams

• Anduril will never solicit payment or request personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of the hiring process.
• Recruiter emails will come only from an @anduril.com address.
• If contacted by a recruiting agency, the agency’s email will clearly identify the agency; verify suspicious activity by reaching out to [email protected].
• If communication appears suspicious, contains grammatical errors, or includes unusual requests, do not engage; confirm the sender’s email domain is @anduril.com before providing any personal information or clicking links.
• Report questionable or fraudulent outreach to [email protected].

Data Privacy

• To view Anduril’s candidate data privacy policy, visit: https://anduril.com/applicant-privacy-notice/.
• By submitting an application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening.
• The third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources.
• The third-party service provider does not act as a consumer reporting agency.