Product Ops Specialist

Drive product and community growth for Gartner Peer Community by using data, experimentation, and targeted outreach to increase engagement and participation.

Responsibilities

• Increase user engagement by encouraging members to visit the platform, contribute content, join discussions, and share expertise through outreach and engagement initiatives
• Support community growth by identifying and reaching out to prospective users using internal databases, business intelligence tools, and targeted campaigns
• Track and analyze engagement, adoption, and community health metrics to spot trends, uncover opportunities, and assess impact
• Convert analytics and insights into practical recommendations that improve user experience, operational processes, and community growth
• Plan, run, and evaluate experiments aimed at improving engagement, content contributions, and platform adoption
• Manage and triage unanswered questions, member requests, and community support needs to maintain a high-quality experience
• Design, configure, and execute surveys and benchmarking initiatives, including outreach strategies to meet participation targets
• Collaborate with cross-functional stakeholders to align community initiatives with business goals and product priorities
• Create communications and engagement content tailored to different user segments and business needs
• Assist with operational processes and campaign execution to deliver measurable outcomes for Gartner Peer Community

Requirements

• Bachelor’s degree or equivalent; preferred fields include Business, Economics, Marketing, Communications, English, or related disciplines
• 2-3 years of relevant experience in Product Operations, Product Management, Community Management, Growth, Marketing, Customer Success, or a related function
• Strong analytical and problem-solving skills, including the ability to interpret data, identify trends, and produce actionable recommendations
• Experience with analytics and user behavior platforms such as Google Analytics, Amplitude, FullStory, or similar tools
• Ability to translate user behavior and engagement data into strategies for product, content, and community growth
• Familiarity with SEO best practices is a plus, including content discoverability, keyword optimization, organic traffic analysis, and search performance monitoring
• Advanced proficiency in Microsoft Excel and Microsoft PowerPoint for analysis, reporting, and executive presentations
• Excellent written and verbal communication skills to engage diverse audiences and stakeholders
• Experience with email marketing and campaign tools such as Eloqua, Lemlist, Mailchimp, or similar platforms
• Strong stakeholder management skills, with experience partnering across Product, Engineering, Content, Marketing, and Business teams
• Passion for building engaged communities using data-driven approaches to improve customer experiences and drive growth

Technologies

• Google Analytics
• Amplitude
• FullStory
• Microsoft Excel
• Microsoft PowerPoint
• Eloqua
• Lemlist
• Mailchimp

Benefits

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities
• Hybrid work environment flexibility
• 401k match up to $7,200 per year
• Opportunity to purchase company stock at a discount
• Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan

Location: Stamford, CT (hybrid)

Compensation: USD 56,000 - 78,000 per yearly