Product Owner, MPact AI

McLeod Software is seeking a Product Owner, MPact AI to shape product direction and help ensure AI capabilities deliver quality, usability, reliability, and business value. This onsite role in Birmingham, AL focuses on guiding the RespondAI and Rate/RatePro product lines through clear priorities, effective backlog management, and measurable success.

What you’ll own

• Define and maintain the RespondAI and Rate/RatePro product vision, roadmap, and priorities in alignment with company objectives and leadership direction.
• Collect and evaluate customer feedback, business requirements, and product usage insights to spot opportunities, clarify problems, and prioritize enhancements.
• Spend time on customer sites to observe real workflows, assess fit, identify opportunities for new features and products, and reduce adoption friction.
• Own and prioritize the product backlog, balancing customer value, technical dependencies, development capacity, model quality, and ongoing maintenance needs.
• Translate product goals into user stories, requirements, and acceptance criteria, including data needs, expected model behavior, evaluation criteria, and monitoring requirements.
• Make scope and priority decisions within established authority, communicate trade-offs, and escalate items requiring leadership approval.
• Review completed work against acceptance criteria, accept backlog items, and coordinate release readiness with teams responsible for technical quality and deployment.
• Participate as product owner in sprint planning, backlog refinement, reviews, and retrospectives, and support stand-ups and delivery obstacle resolution.
• Partner with customer-facing teams on release communication, documentation, training, adoption, and resolution of product issues.

How you’ll drive product quality for AI

• Guide development and maintenance of machine learning models, natural language processing capabilities, and data extraction pipelines supporting RespondAI.
• Review technical approaches and design documentation with technical leads to ensure decisions meet business requirements, data quality, performance, scalability, and maintainability.
• Oversee use of SQL and structured and unstructured data to support analysis, feature development, model evaluation, and product improvements.
• Establish product success measures and partner with technical teams to implement offline evaluations, shadow testing, and controlled experiments, including A/B testing where appropriate.

What you bring

• 9+ years of experience as a Product Owner, Technical Product Manager, and/or in a leadership position focused on software product delivery, or a Bachelor’s plus 5+ years in the same type of role (required).
• Experience owning software product roadmaps, prioritizing backlogs, and translating business needs into product requirements (required).
• Working knowledge of AI, machine learning, and natural language processing (required).
• Understanding of data pipelines, model deployment, evaluation, and monitoring (required).
• Knowledge of software development, APIs, and system integrations (required).
• Experience working with structured and unstructured data (preferred).
• Experience delivering software products in Agile/Scrum frameworks (preferred).
• Transportation and logistics experience (preferred).

Tools and skills

Advanced knowledge of the Microsoft Office Suite is required. The role also draws on experience with AI, machine learning, natural language processing, SQL, and APIs.