Product Owner, Operations Systems

Partner with the CTO to translate operational needs into priorities and deliver improvements for Scrappy, the internal operations platform.

Responsibilities

• Build relationships and develop strong working ties with schedulers, field crews, trade partners, finance, and leadership
• Conduct regular jobsite visits to understand real-world challenges and capture feedback from the field
• Look beyond initial requests to identify underlying problems and define practical next steps
• Bring field learnings into product and process decisions
• Own the roadmap and backlog for Scrappy and related internal tools in partnership with the CTO
• Turn operational problems and ideas into clear requirements development teams can execute
• Prioritize improvements by business impact, user needs, and available resources
• Evaluate whether to improve the platform, adopt existing software, or change processes
• Define success criteria and follow up to confirm improvements deliver results
• Coordinate improvements across bookings, scheduling, field data capture, trade pay, and billing
• Work with developers to clarify requirements, test changes, and coordinate releases
• Communicate changes, train users, document workflows, and track adoption
• Help department leaders move prototypes and promising ideas into dependable, supported workflows
• Keep issues moving toward resolution and maintain transparency with affected teams
• Bring structure and follow-through to multi-department projects
• Surface options and tradeoffs, then carry decisions through to completion
• Own day-to-day questions and decisions within scope while keeping the CTO informed
• Coordinate with vendors and developers to keep business systems dependable
• Help oversee system setup, user access, integrations, and documentation
• Use AI tools to research, draft requirements, analyze information, and test ideas with sound judgment

Requirements

• 3+ years of experience in product ownership, product management, business operations, business systems, implementation, or a related role
• Demonstrated ability to turn loosely defined problems into clear priorities and completed improvements
• Strong relationship-building skills and communication ability across field crews, office teams, developers, and leadership
• Curiosity about how a business works and willingness to learn from the people doing the work
• Clear writing skills to explain problems, document processes, and define what solutions must accomplish
• Strong organization and follow-through across competing priorities
• Comfort learning software, investigating issues, and working with technical teams
• Practical judgment around process change, configuration of existing tools, or building new solutions
• Ownership mindset: keep people informed and stay with a problem through resolution
• Comfort discussing how systems work, asking developers good questions, and learning enough to make informed decisions

Technologies

• AI
• QuickBooks
• Microsoft 365
• APIs
• SQL

Benefits

• 401(k) with company matching
• Health, dental, and life insurance options
• Paid time off
• Annual bonus opportunity
• Room to grow with the business

Experience that would be especially helpful

• Owning a product roadmap or improving internal operations software
• Leading software implementations, training, or process changes
• Working in construction, field services, logistics, or a business with field and office teams
• Working closely with a founder, CTO, or small leadership team
• Using AI tools to improve a workflow or test an idea
• Familiarity with field-service platforms, QuickBooks, Microsoft 365, or business integrations
• Working knowledge of APIs, SQL, or code

Work details

• Employment: Full-time
• Reports to: CTO
• Work location: In person
• Address: 12801 N Central Expy, Dallas, TX
• Dallas, TX 75243 (Required)

Compensation

• USD $100,000–$130,000 total annual compensation, based on experience
• Pay: $100,000.00 - $130,000.00 per year

How to apply

• Along with your resume, share a brief example of a process, product, or system you helped improve
• Include: what the problem was, how you worked with the people involved, and what changed as a result