Senior Development Product Owner - AI Product Solutions

USAA is hiring a Senior Development Product Owner to support AI enablement teams, owning prioritized backlogs and business needs across multiple AI domains from early pilots through production delivery. The role partners with delivery teams and stakeholders to plan, prioritize, manage risks and dependencies, and ensure development follows internal software development lifecycle controls.

Responsibilities

• Partner with business stakeholders and Subject Matter Experts to understand business strategy and vision, then write, refine, accept, and prioritize stories and features that support compliant solutions while balancing investment and business value.
• Own and maintain a prioritized work backlog for one or more Agile teams.
• Ensure the product backlog contains complete user stories with acceptance criteria that are consumable and testable by the Agile team or program.
• Review and accept deliverables from IT and/or business development to confirm specified acceptance criteria are met.
• Act as the direct business representative to one or more delivery teams, representing the customers perspective throughout the product delivery cycle.
• Participate in a cross-functional environment with user experience partners, designers, business analysts, developers, testers, and others to develop, execute, and release work aligned to program and/or product road maps.
• Work with sponsors, stakeholders, and IT to facilitate, define, and document relevant business processes, building advanced understanding of needs, measures, and risks and controls for the improvement area.
• Prepare the business for change by providing tactics and metrics for benefits, adoption, and risk, leveraging existing change management routines as needed.
• Maintain oversight of development, testing, and controls across different internal and external technologies.
• Apply advanced expertise in the business development and execution discipline, regularly identifying opportunities to enhance, improve, and advance the function.
• Coach and mentor other Product Owners.
• Demonstrate advanced knowledge across multiple business or system domains and support development across multiple teams at the project or program level.
• Ensure risks associated with business activities are identified, measured, monitored, and controlled in line with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; or 4 years of relevant education and/or experience.
• 6 years of experience in process improvement, project delivery, business or requirements analysis, or directly related experience supporting business operations or a product line.
• Advanced knowledge of the AI development lifecycle, including data science run pilots and engineering run productionalization and hardening.
• Advanced experience analyzing business requirements, process flows, and use cases to identify opportunities to streamline processes in accordance with a risk management framework and regulatory requirements.
• Advanced knowledge and demonstrated use of Process Engineering methodologies.
• Proven ability to independently gather business requirements, process flows, and use cases to develop and deliver business capabilities within an approved methodology, including writing user stories and following the development process through user story acceptance.
• Experience analyzing business requirements and proven ability to identify opportunities that support decisions and streamline processes in line with risk management framework and regulatory requirements.

Technologies

• JIRA
• Clarity

Compensation

• Compensation range: USD 103,450 - 197,730 per year.
• Pay is within the stated range based on experience and market data for the position.
• The actual salary may vary by location.
• Employees may be eligible for pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education

Work Location and Arrangement

• Primary location: Plano, Texas (hybrid)
• Work arrangement: in the office 4 days per week
• Additional locations: Charlotte, North Carolina; Phoenix, Arizona; San Antonio, Texas

Additional Information

• Relocation assistance: not available for this position
• VISA sponsorship: USAA does not provide visa sponsorship for this role

What Sets You Apart

• 5 or more years of experience delivering successful AI / Machine Learning (ML) products.
• 3 or more years of experience in enterprise technology, Data Science, or AI/ML product or program management at a major financial institution.
• 3 or more years of experience managing delivery team backlog and workflow in systems of record such as JIRA and Clarity.
• 3 or more years of experience managing execution and delivery of code development, from story writing to production, in a timely and predictable manner.
• 3 or more years of experience successfully managing development team and/or program-level risks and dependencies across large technology organizations, including identifying and assessing risks and dependencies, managing and/or mitigating risks and dependencies, documenting risk and dependency statuses, and presenting them to leaders and stakeholders.
• Technical understanding with comfort asking questions and understanding AI concepts and business value, including managing data requirements and discussing technical trade-offs and challenges with data scientists and AI engineers.
• Proven ability to decompose features into iterative stories, prioritize stories in a backlog, align the backlog to a sprint cadence, and release planned story work for incremental delivery.
• Proven success managing release processes, including assessing and documenting testing, determining whether code meets product requirements, demonstrating technology concepts and working technology, post release validation, and accountability for documenting work completion.
• Experience working with, engaging, and influencing multiple cross-functional teams and leaders, including data scientists and engineers, across geographically distributed work environments.
• Proven bias toward informed action, demonstrated by initiative to understand ambiguous development challenges and/or stakeholder business needs, planning a path forward, and generating buy-in for quick impactful action.
• US military experience through military service or a military spouse/domestic partner.