Senior Product Manager - Customer Solution Architecture

Microsoft is hiring a Senior Product Manager to act as a Customer Solution Architect for the Microsoft 365 Copilot extensibility organization. In this role, you combine product leadership with hands-on solution architecture to help customers and partners design, validate, and adopt secure, scalable solutions across the Copilot extensibility ecosystem.

Responsibilities

• Lead technical discovery with customers and partners to define business outcomes, user scenarios, functional requirements, data sources, security and compliance needs, integration constraints, and success measures.
• Design end-to-end solution architectures for Microsoft 365 Copilot extensibility scenarios, including agents, plugins, synchronized and federated connectors, Model Context Protocol (MCP) servers, Microsoft Graph, Copilot Studio, Microsoft Entra ID, and supporting Azure services.
• Act as a trusted technical advisor to customer technical decision makers, architects, developers, partners, and Microsoft account teams, communicating recommended patterns, tradeoffs, product limitations, risks, dependencies, and mitigation options.
• Guide customers and partners from early envisioning through proof of concept, validation, pilot, and production readiness by producing architecture diagrams, technical requirements, implementation guidance, demonstrations, samples, and reusable solution artifacts.
• Investigate and help resolve complex technical blockers across authentication and authorization, identity and permissions, data access, grounding and retrieval quality, connector behavior, agent orchestration, publishing, governance, reliability, and scale.
• Partner with product management and engineering to reproduce issues, document customer evidence, prioritize feature gaps, shape implementation approaches, and communicate roadmap context accurately to customers and field stakeholders.
• Create and deliver technical workshops, office hours, readiness sessions, demonstrations, and written guidance to support customers, partners, and Microsoft field teams designing and deploying high-quality Copilot extensibility solutions.
• Identify repeatable patterns across engagements and convert them into scalable reference architectures, playbooks, technical checklists, samples, and solution packages that reduce time to value for future work.
• Maintain deep technical expertise across the evolving Microsoft 365 Copilot and agent ecosystem, collaborating across disciplines and geographies to support customer outcomes and product learning.

Requirements

• Bachelor's Degree and 5+ years of experience in product/service/program management or software development, or equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements is required.
• Ability to pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.

Technology Focus

• Microsoft 365 Copilot, agents, plugins, Model Context Protocol (MCP), Microsoft Graph, Copilot Studio, Microsoft Entra ID, Azure
• OAuth 2.0, OpenID Connect, APIs, JSON
• C#, Java, JavaScript/TypeScript, Python, REST APIs
• Retrieval-augmented generation, enterprise search, Responsible AI
• Observability, data governance

Preferred Qualifications

• Bachelor's Degree and 8+ years of experience in product/service/program management or software development, or equivalent experience.
• 2+ years of experience taking a product, feature, or experience to market (including design, addressing product market fit, and launch of internal tools or frameworks).
• 4+ years of experience improving product metrics for a product, feature, or experience in a market (such as growing customer base, expanding usage, or avoiding churn).
• 4+ years of experience disrupting a market for a product, feature, or experience (such as competitive disruption or taking the place of an established competitor).
• Experience leading technical discovery and translating business requirements into secure, scalable cloud or enterprise solution architectures.
• Experience working directly with enterprise customers or partners in a technical advisory, architecture, engineering, or product capacity.
• Working knowledge of identity and access management, OAuth 2.0 and OpenID Connect concepts, APIs, data integration, cloud architecture, security, and enterprise application development patterns.
• Experience creating clear technical artifacts, including architecture diagrams, implementation guidance, requirements, demonstrations, prototypes, or sample applications.
• Demonstrated ability to investigate ambiguous technical problems, coordinate across multiple teams, and drive issues to a clear decision or resolution.
• Solid written and verbal communication skills, including explaining complex technical concepts to technical and business audiences.
• Ability to influence product and engineering decisions through customer evidence, technical credibility, structured analysis, and cross-functional collaboration.
• Experience with Microsoft 365 Copilot, Copilot Studio, Microsoft Graph, Microsoft Entra ID, Azure, Microsoft 365 Agents Toolkit, declarative or custom engine agents, connectors, plugins, MCP, or comparable enterprise AI and integration technologies.
• Experience designing or troubleshooting enterprise authentication and authorization flows, including delegated access, single sign-on, OAuth clients, PKCE, resource or audience configuration, consent, and cross-tenant scenarios.
• Experience with retrieval-augmented generation, enterprise search, grounding, evaluation, observability, Responsible AI, data governance, or security patterns for generative AI solutions.
• Hands-on development experience with one or more of: C#, Java, JavaScript/TypeScript, Python, REST APIs, JSON, or cloud-native services.
• Experience supporting regulated industries, strategic enterprise customers, systems integrators, independent software vendors, or data providers.
• Experience driving product feedback loops, managing technical previews or design-partner programs, and turning customer scenarios into roadmap requirements or reusable product patterns.
• Track record of developing and delivering workshops, technical training, architecture reviews, demos, prototypes, or conference presentations.
• Relevant Microsoft or industry certifications in architecture, cloud, security, AI, data, or application development.

Location and Compensation

Location: Redmond, WA (onsite).
Salary: USD 119,800 - 261,000 per yearly.

Benefits

• Certain roles may be eligible for benefits and other compensation.
• Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay