AI Product Owner

MassMutual is hiring an AI Product Owner to lead an integrated, multi-vendor strategy for enterprise AI adoption across Microsoft Copilot and Anthropic Claude.

Responsibilities

• Own the integrated AI productivity strategy and roadmap for:
  • Microsoft Copilot (Microsoft 365 Copilot, Copilot Chat, Copilot Studio)
  • Anthropic Claude (Claude Chat, Claude Code, Claude Skills, Claude Cowork, Claude for Financial Services)
• Decide which capabilities to pilot, scale, integrate, rationalize, or retire using evidence of value, risk, and cost, keeping the AI portfolio aligned to enterprise strategy and business priorities.
• Set platform guidance by persona and use case, and maintain a unified AI productivity backlog that converts business needs and user feedback into:
  • requirements
  • user stories
  • acceptance criteria
• Deliver a consistent, easy-to-navigate experience by minimizing overlap across Copilot and Claude.
• Drive adoption with AI Enablement Consultants, Human Resources, and the Technical Enablement Lead through training, onboarding, office hours, and support.
• Establish well-governed, discoverable catalogs of Copilot Agents and Claude skills, plugins, and connectors, with pilot plans that include clear entry and exit criteria and evolve into sustainable services.
• Define adoption and value metrics across both platforms including access, activation, sustained usage, proficiency, and business impact.
• Partner with Program Management and Corporate Finance on FinOps:
  • track license and consumption costs
  • forecast spend
  • optimize cost against value
• Ensure AI investment is tied to measurable results.

Requirements

• 8+ years of experience in product management, product ownership, or enterprise platform ownership
• 2+ years owning or delivering generative AI products or solutions
• Bachelor’s degree
• 2+ years with Microsoft 365 Copilot and Copilot Studio (including a working understanding of agents, connectors, and Microsoft 365 admin and licensing controls) OR 2+ years with Anthropic Claude (Claude Chat, Projects, Skills, connectors, and a working understanding of Claude Code)
• 4+ years owning product roadmaps, backlogs, and release planning in an agile environment
• 2+ years knowledge of LLM capabilities and limitations, prompt engineering, and evaluation techniques
• 4+ years driving technology adoption using training, communications, champion networks, and change management
• 4+ years managing strategic vendor relationships and influencing vendor product roadmaps
• Product ownership certifications (e.g., Certified Scrum Product Owner, SAFe POPM) or relevant Microsoft certifications (e.g., Microsoft 365 or Copilot credentials)
• Bachelor’s degree in Computer Science, Engineering, or an analytical field such as Economics or Mathematics
• Experience with Copilot Studio agent building, Claude Code, Model Context Protocol (MCP), Claude skills and plugins, or other agentic AI frameworks
• Experience administering enterprise AI platforms, including managing agent, plugin, skill, or connector catalogs at scale
• Experience running a multi-vendor AI strategy or rationalizing overlapping enterprise tools
• Experience with FinOps or consumption-based cost management for cloud or AI services
• Experience administering or governing enterprise SaaS platforms, including access models, license management, identity integration (SSO/SCIM), and usage analytics
• Familiarity with Responsible AI, model risk, and AI governance concepts
• Experience within the life insurance or broader financial services industry
• Ability to break down problems in a structured manner, analyze complex data, prioritize analyses, and identify what matters most to draw insights and implications
• Outstanding communication skills with a track record of building enduring, trust-based, high-impact relationships
• Resilient and adaptable approach to getting work done, balancing process compliance with business objectives
• Outcome oriented, able to shift between technical detail and high-level perspective as needed
• Strong leadership skills, able to influence without authority

Technologies

• Microsoft Copilot
• Microsoft 365 Copilot
• Copilot Chat
• Copilot Studio
• Copilot Agents
• Anthropic Claude
• Claude Chat
• Claude Code
• Claude Skills
• Claude Cowork
• Claude for Financial Services
• Model Context Protocol (MCP)
• FinOps
• SSO/SCIM

Benefits

• Medical, dental
• 401(k) with up to a 10% total 401(k) benefit (5% company match and 5% annual contribution)
• Generous vacation time
• Three paid days for volunteering
• $1,250 annual Well-Being Wallet
• Up to 320 hours of caregiver leave
• Reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being
• Paid holidays and flexible holidays
• Paid take care time for physical illness or mental health
• Educational assistance programs
• Qualified Commuter Program (before-tax commuter expenses) and commuter wallet option for employees based at Boston and NYC campuses

Location

• Springfield, MA (hybrid)

Compensation

• USD 134,400 - 176,400 per year

The Opportunity

• MassMutual operates two enterprise AI platforms, Microsoft Copilot and Anthropic Claude.
• The role owns their integrated strategy, access, adoption, and cost.

The Team

• MassMutual’s technical delivery for emerging technologies sits within R&D.
• Part of the AI Enablement Team, partnering with:
  • Director of AI Enablement
  • Technical Enablement Lead
  • AI Governance
  • Human Resources
  • Communications
  • Corporate Finance
  • Data Science & AI Engineering
  • business leaders

What to Expect

• Regular meetings with the AI Enablement Team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Business Resource Groups focused on Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused communities
• Access to learning content on Degreed and other informational platforms