Senior Product Manager - Recommendations and Personalization

Join Best Buy’s Recommendations and Personalization team to shape personalized customer experiences through product strategy, execution, and measurable outcomes.

Responsibilities

• Set the vision, strategy, and roadmap for recommendations and personalized experiences.
• Define success metrics and use customer and business data to establish priorities.
• Partner with engineering and business teams to deliver ranking, scoring, offers, and cross-channel personalization.
• Write clear product requirements, guide backlog planning, and support releases end to end.
• Lead testing efforts and use results to improve the product roadmap.
• Build reusable personalization capabilities while supporting responsible customer data use and privacy requirements.
• Apply AI-enabled tools and workflows to speed up insight generation, prioritization, and team effectiveness.

Requirements

• 6+ years of product management experience in Agile digital environments.
• 2+ years of experience with recommendations, personalization, search, ranking, or machine-learning decision systems.
• 2+ years of experience leading work across engineering, analytics, design, and data science teams.
• 6+ years of experience setting product strategy, managing roadmaps, and measuring results.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications

• 8+ years of product management experience.
• Experience with enterprise-scale recommendation or personalization products.
• Experience building shared product capabilities (for example, customer segments or cross-channel decisioning).
• Familiarity with ranking, retrieval, experimentation, model hosting, or performance monitoring.
• Ability to explain technical topics clearly to senior leaders and business partners.

Location

• Remote (remote).
• Primarily work virtually from home or another non-Best Buy location.
• Live within a drivable distance to the corporate campus in Richfield, Minnesota.

Compensation

• USD 111,850 - 198,250 per year.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility.
• Paid time off (vacation or PTO) for full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
• Certain roles may be eligible for various forms of incentive pay where market norms demand it.