Senior Product Operations Specialist

Mercury is hiring a Senior Product Operations Specialist to help scale how Mercury builds products through operating programs across launches, onboarding, product culture, and organizational planning.

Responsibilities

• Own Mercury’s launch operating model, ensuring launches move through review with clear ownership, strong cross-functional coordination, and high quality.
• Continuously improve launch workflows, review processes, and retrospectives as Mercury scales.
• Own the rotational program for early-career Product Managers.
• Coordinate rotations, partner with managers and leadership, and evolve the program to deliver an exceptional development experience.
• Own the onboarding experience for new Product Managers, supporting fast ramp through programming, documentation, and peer connections.
• Continuously improve the onboarding and program experiences based on feedback and organizational needs.
• Design and operate programs that strengthen Mercury’s product culture, including internal rituals, external events, and thought leadership.
• Partner across Product, Design, Communications, Recruiting, and People to create experiences that scale with the organization.
• Lead complex, cross-functional initiatives across Product, Engineering, Design, Communications, Recruiting, and People.
• Create clarity, build alignment, and keep programs moving with momentum.

Requirements

• 3–5 years of experience in Product Operations, Program Management, Business Operations, Chief of Staff, Consulting, or a similar cross-functional role, ideally supporting product or engineering organizations in a high-growth technology company.
• Track record of owning cross-functional programs from concept through execution, balancing strategic thinking with operational follow-through.
• Strong systems thinking.
• Instinct to improve rather than maintain, proactively simplifying, speeding up, and improving processes.
• Excellent judgment and comfort operating in ambiguity.
• Strong organizational skills and attention to detail, with ability to manage multiple concurrent initiatives while maintaining a high bar for quality.
• Product mindset.
• Bias toward action paired with sound judgment.

Benefits

• Base salary
• Equity (stock options/RSUs)
• Benefits

Compensation

• Total rewards package includes base salary, equity (stock options/RSUs), and benefits.
• Salary and equity ranges are updated regularly using reliable compensation survey data for the SaaS and fintech industry.
• New hire offers are based on candidate experience, expertise, geographic location, and internal pay equity relative to peers.
• Target new hire base salary ranges for this role:
  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700 - $152,100
  • US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500 - $136,900
  • Canadian employees (any location): 115,000 CAD - 143,700 CAD

Employment Equity and Accommodation

• Mercury is an equal employment opportunity employer.
• Applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
• Reasonable accommodations are available throughout the recruitment process for applicants with disabilities or special needs; contact the recruiter for assistance.

Note: Mercury is a fintech company, not an FDIC-insured bank. Banking services are provided through Choice Financial Group and Column N.A., Members FDIC.