ServiceNow Product Owner

Booz Allen Hamilton is seeking a ServiceNow Product Owner to lead the definition, development, and deployment of ServiceNow solutions in a dynamic IT Service Management environment at our Reston, Virginia facility. You will bridge mission stakeholders and technical teams, driving enterprise adoption through effective training, clear change management, and governance that keeps platforms aligned with organizational goals. This is a onsite role that values collaboration, growth, and real-world impact.

Benefits

• Health benefits
• Life benefits
• Disability benefits
• Financial benefits
• Retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care

Responsibilities

• Convert mission needs into clear user stories and a prioritized backlog for the ServiceNow team, ensuring alignment with enterprise objectives.
• Collaborate with internal clients, process owners, and cross-functional partners to gather requirements, define success criteria, and refine platform strategy.
• Partner with developers, testers, and Scrum Masters during daily standups, sprint planning, reviews, and retrospectives to deliver features on schedule.
• Support governance of the ServiceNow platform by upholding standards, aligning with enterprise architecture, and preserving configuration integrity.
• Create and share user training, documentation, and internal communications to raise platform literacy and drive adoption across the organization.
• Lead change management efforts tied to new ServiceNow releases or capability rollouts, reducing disruption while maximizing value.
• Monitor usage, solicit user feedback, and analyze metrics to drive ongoing improvements.

Technologies

• ServiceNow
• ITSM
• ITOM

Requirements

• Minimum 3 years of experience in Agile or Scrum environments
• At least 3 years delivering for clients, participating in change boards, shaping product roadmaps, designing requirements, and tracking value metrics
• Experience as a Product Owner or Business Analyst in ServiceNow platform development and operations
• Experience leading training sessions or managing change initiatives
• Familiarity with ITIL best practices
• Knowledge of ServiceNow modules, including ITSM and ITOM
• Ability to manage backlogs and work with development teams
• Active TS/SCI clearance with willingness to undergo a polygraph examination
• Education options include: high school diploma or GED with 7+ years of IT project support; Associate degree with 5+ years of IT project support; or Bachelor’s degree with 3+ years of IT project support
• Ability to obtain a DoD 8570.01-M Information Assurance Technical (IAT) Level II Certification within 30 days of start date (eg Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND)

Nice If You Have

• Experience in government, defense, or high-security environments
• Experience integrating ServiceNow with other enterprise systems
• Knowledge of platform performance monitoring and analytics
• Strong communication, collaboration, and stakeholder management skills
• Bachelor’s degree in IT, Computer Science, or a related field
• ITIL 4 Certification
• ServiceNow certifications such as Certified System Administrator or Certified Implementation Specialist

Work Model

This position is onsite in Reston, VA. Work will primarily occur at a Booz Allen facility or a customer site as required by the role.

Compensation

Salary ranges from USD 77,600 to 176,000 per year. Final compensation is determined by location, education, experience, skills, and contract-specific considerations.

Security clearance

Candidates must be eligible for access to classified information and will undergo a security investigation. TS/SCI clearance is required.

Location

Reston, Virginia — onsite