Technical Program Manager, Product Operations

The Technical Program Manager, Product Operations is an individual contributor role focused on managing the product lifecycle process across a portfolio and coordinating high-priority cross-product programs from concept through launch. The position supports launches, releases, and end-of-life events, including structured Alpha/Beta programs and cross-functional readiness decisions.

Key Responsibilities

• Facilitate product launches and releases end to end, coordinating Product Managers, Engineering, Security, Legal, Support, Marketing, and Sales at the appropriate times.
• Consolidate readiness status across functions, identify open risks, and prepare leadership for Go/No-Go sign-off.
• Maintain a portfolio-wide release calendar and resolve conflicts when multiple products or segments launch or integrate within the same timeframe.
• Partner with engineering leads to understand system architecture, dependencies, and trade-offs so readiness assessments reflect technical reality.
• Drive launch readiness across quality, security, privacy, reliability, and operations.
• Lead post-launch reviews and incorporate lessons learned into ongoing process improvements.
• Formalize and run a repeatable Alpha/Beta program, including entry and exit criteria, participant selection, feedback collection, and graduation decisions.
• Own the end-of-life process for retiring products, including decommission checklists, customer migration plans and EOL notifications, and infrastructure teardown coordination.
• Track each retirement against its timeline and ensure alignment among Support, Sales, Legal, and Engineering prior to customer notifications.
• Develop and maintain launch, release, and EOL processes and supporting documentation as products, org structure, and non-functional requirements change.
• Identify process gaps as the portfolio grows and integrations increase, and drive updates to prevent missed or rushed releases.
• Define and report program health metrics (for example, on-time readiness, release slippage, and post-launch issues) and use them to inform decisions and improve the process.
• Train and onboard Product Managers and cross-functional partners on the established processes.
• Ensure lifecycle readiness knowledge is captured in shared processes and documentation rather than residing with any single person.
• Own end-to-end delivery of assigned complex, multi-team programs, including scope, goals, milestones, and success metrics.
• Identify risks and blockers early, drive mitigation, and escalate with clear options when needed.
• Run program rhythms, including planning, status reporting, launch reviews, and retrospectives.
• Communicate program status to stakeholders from engineering teams through executives, tailoring detail by audience.
• Run recurring readiness checkpoints across in-flight releases in all portfolio segments, flagging schedule conflicts, resourcing gaps, and dependency risks.
• Align process expectations across segments while accounting for differences in how each segment builds and ships, escalating when different treatment is required.
• Partner with Product Managers as a dedicated process and coordination resource to support product strategy and customer value.
• Drive telemetry standardization across products with Engineering and Cloud Operations to keep monitoring and alerting practices consistent.
• Take on additional cross-functional initiatives as assigned by leadership.

Additional Lifecycle Ownership

• Facilitate, escalate, and make risk visible; leadership makes the final Go/No-Go decision.
• Own the lifecycle process and a shared view of readiness, with authority to flag a release as not ready and escalate directly to leadership for assigned programs.

Requirements

• 5+ years in program management, technical program management, product operations, or release management, including leading cross-functional technical programs.
• Demonstrated experience running or formalizing structured launch, release, or beta/pilot programs across multiple teams or products.
• Proven ability to influence and drive decisions without direct authority over people or work.
• Strong facilitation and executive communication skills, including presenting risk and readiness status to leadership.
• Strong written process documentation skills, with the ability to convert ambiguous or informal practices into repeatable frameworks.
• Experience collaborating with stakeholders across Product, Engineering, Security, Legal, Support, Marketing, and Sales.
• Working understanding of the software development lifecycle and strong technical fluency, including the ability to engage engineers on architecture, dependencies, and trade-offs and to read technical designs.
• Ability to manage multiple programs, dependencies, and stakeholders simultaneously.

Preferred Skills

• BA/BS in Computer Science, Engineering, or equivalent practical experience.
• Experience coordinating across multiple product lines or business units with different ways of working.
• Familiarity with release and launch tooling (release calendars, project plans, readiness scorecards) or willingness to learn and evolve them.
• Working knowledge of telemetry and observability practices.
• Experience with cloud infrastructure, distributed systems, data platforms, or ML/AI products.
• Experience with product end-of-life or decommissioning.
• Experience using metrics to track program health and drive process improvement.
• Track record launching products or platforms at scale, including through ambiguity.
• Experience influencing senior stakeholders and structuring ambiguous problems.

Location and Work Model

Houston, TX (hybrid). Also open to United States - Remote with travel if the work location is United States – Remote.

Compensation

Salary range: USD 110,000 to 160,000 per year, commensurate with experience. Bi-weekly pay via direct deposit.

Background Checks and Eligibility

• Background Check: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification, and passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required; the company will not pursue visa sponsorship for this position.