Ticketing Operations Analyst - Product Ops

The Ticketing Operations Analyst in Product Operations at AEG Worldwide coordinates cross-department initiatives tied to ticketing products and operational workflows. This role emphasizes stakeholder coordination for User Acceptance Testing, structured issue management, data quality work, and support for after-hours triage and escalation.

Location

Los Angeles, CA (onsite)

Compensation

USD 62,000 - 70,000 per year

This position is eligible for a bonus under the current bonus plan requirements.

Pay and On-Call Expectations

• Participates in after-hours on-call rotations as needed
• Triages emergency requests after hours and on weekends
• Supports daily bulk refunds for rescheduled events during the on-call rotation

Responsibilities

• Recruits, coordinates, and holds accountable the business stakeholders required to complete User Acceptance Testing (UAT) on new AXS products and features, working closely with the Product Owner and Project Managers
• Assists with evaluation and escalation of Global Triage bug tickets, troubleshooting reported issues and resolving or escalating as needed
• Provides overflow support for team members responsible for creating and validating fees, investigating fee variance tickets, and managing Apex user accounts
• Helps complete client and promoter requests for OTL sweeps, including generating reports on problematic orders for clients
• Coordinates bulk cancellation of orders that violate ticket limits
• Assists other Ticketing Operations staff with general and project-specific work under the supervision of the Manager, Ticketing Operations

Required Education and Experience

• BA/BS Degree in Computer Science, Business Administration, or Marketing (major preferred)
• 2-4 years of significant experience in live event ticketing and/or ticketing software administration may substitute for equivalent education depending on work experience
• Ability to independently manage complex projects
• Familiarity with software testing protocols

Skills

• Advanced Excel skills, including data parsing and vlookup functions
• Strong communication skills with the ability to enforce accountability standards
• Ability to manage multiple urgent priorities and meet aggressive deadlines
• Flexibility to adapt to evolving rules and processes

Technologies

• Excel
• vlookup
• Apex

Benefits

• Medical, dental, and vision insurance
• Paid holidays
• Vacation and sick time
• Company paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401k Plan with a 3% employer match (current employer match)
• Flexible spending and health savings account options
• Wellness offerings

Work Authorization

The employer does not offer work visa sponsorship for this position.