Utilities Product Manager, Vice President

JPMorganChase is hiring a Utilities Product Manager to lead end-to-end platform product management within Digital Utilities. In this role, you will shape strategy, drive discovery, and execute a roadmap for an Account Utilities platform that supports credit card, demand deposit account, and transaction data domains with controls, reliability, and performance.

Role Focus

You will define and drive the vision, strategy, and roadmap for an Account Utilities platform. The work includes building platform capabilities that improve transaction search experiences and delivering durable value for customers across multiple data domains.

Key Responsibilities

• Develop product strategy and product vision to deliver customer value.
• Lead discovery and market research to identify customer solutions and translate findings into the product roadmap.
• Own, maintain, and develop a product backlog aligned to the strategic roadmap and value proposition.
• Establish a framework for key success metrics, including cost, feature and functionality, risk posture, and reliability.
• Drive cross-functional collaboration across Product, Technology, Operations, and Business teams to deliver shared platform capabilities.
• Act as the connective point between business and technical stakeholders, translating requirements into actionable outcomes.
• Facilitate Agile delivery, including sprint planning, backlog refinement, story development, and scrum ceremonies.
• Monitor and communicate progress, risks, dependencies, and blockers, driving resolution and maintaining leadership visibility.
• Partner with product teams to prioritize initiatives, align on strategic objectives, and ensure successful execution of platform enhancements.
• Use data, customer insights, and emerging technologies to inform product decisions and ongoing platform evolution.

Required Qualifications

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience leading complex platform, product, program, or project initiatives in large-scale organizations.
• Strong communication, relationship management, and stakeholder engagement skills, with the ability to influence across teams and levels.
• Ability to operate effectively in fast-paced, highly visible environments with competing priorities.
• Experience developing strategy, driving execution, and delivering measurable business outcomes across multiple domains.
• Working knowledge of Application Programming Interfaces, platform architecture concepts, and technology delivery processes.
• Hands-on experience with Jira, JQL reporting, Agile methodologies, and backlog management.
• Ability to identify risks, remove impediments, and drive decisions through ambiguity.

Preferred Qualifications

• Demonstrated experience working in a highly matrixed, complex organization.
• Exposure to Artificial Intelligence tools and data-driven decision-making practices.
• Experience working across financial services, payments, banking, credit card, deposit account, or transaction-related platforms.

Technologies

• Application Programming Interfaces (APIs)
• Jira
• JQL
• Agile methodologies

Team Overview

JPMorganChase’s Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.

The Digital team focuses on creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data so they can make smart decisions with their money.

Location and Compensation

• Location: New York, NY (onsite)
• Salary: USD 133,000 - 215,000 per year