O'Fallon, MO

Product Jobs in O'Fallon, MO

5 jobs found

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Today

Specialist, Product Operations

Mastercard O'Fallon, MO

O'Fallon, MO

Today

$83k - $137k/yr Full time Billing Operations Data Analytics Product Analytics

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Job Description

Mastercard Services and Security Solutions Organization (SSO) is looking for a Specialist, Product Operations to partner with Global Product Management and help keep products running effectively. This onsite role in O'Fallon, MO focuses on product operations, analytics, customer support, and billing, with an emphasis on data-driven fraud reporting and insights. You will also support product success tracking so teams can understand what is working and where to improve.

What you’ll do

Assist with data pulls and support the creation of reports and dashboards for internal stakeholders.
Own the Mastercard Cloud Based Payments billing process, covering monthly and quarterly global billing as well as regional sales programs.
Provide customer product support, including responses to inquiries, customer communications, and training for customers, regional product partners, and sales teams.
Contribute to product planning, including development of product strategies, roadmaps, documentation, and go-to-market requirements.
Drive data analytics by creating, evaluating, tracking, managing, and communicating product success and shortcomings.

What you bring

Relevant knowledge and experience with product management principles, product innovation, and product development.
A self-motivated approach with strong problem-solving skills, focused on results and demonstrated delivery within a team environment.
Outstanding written and oral communication, collaboration, and organizational skills, including comfort engaging with all levels of management.
Knowledge of data analytics and the ability to interpret and translate data into meaningful insights.
Preferred: Bachelor’s degree in business, computer science, or related field, or requisite professional experience.

Benefits

Insurance options including medical, prescription drug, dental, vision, disability, and life insurance.
Flexible spending account and health savings account.
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
80 hours of Paid Sick and Safe Time.
25 days of vacation time and 5 personal days (pro-rated based on date of hire).
10 annual paid U.S. observed holidays.
401k with a best-in-class company match.
Deferred compensation for eligible roles.
Fitness reimbursement or on-site fitness facilities.
Eligibility for tuition reimbursement.

Corporate security responsibility

Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings per Mastercard’s guidelines.

Pay range: O'Fallon, Missouri: $83,000 - $137,000 USD per year.

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10d ago

Manager, Product Operations & Customer Success

Mastercard O'Fallon, MO

O'Fallon, MO

10d ago

$130k - $221k/yr Full time Manager Customer Experience Management

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Job Description

Drive scalable onboarding and ongoing operations for Mastercard Send customers by coordinating cross-functional reviews, enablement, and customer-facing communication.

Responsibilities

Act as an operational point of contact for acquirers and resellers; explain submission requirements and shepherd customer programs through review and enablement.
Coordinate customer enrollment initiatives by aligning cross-functional teams, removing operational roadblocks, and supporting a seamless onboarding experience.
Review proposed customer programs and consult internal stakeholders to confirm alignment with approved use cases, processing rules, and onboarding requirements.
Partner with regional and global Product teams plus stakeholders including Compliance, Legal, Risk, Franchise, and operational groups to resolve questions and support informed approval decisions.
Coordinate operational review and enablement for new or expanded customer programs with customers and internal implementation partners.
Ensure customer-facing publications are clear and accurate by identifying ambiguous or missing content that could create customer confusion.
Track request progress, communicate status and risks, and escalate issues that could delay customer enablement.
Communicate incidents and provide impact assessments and status updates to key customers, stakeholders, and internal partners.
Manage and coordinate customer operational issues across cross-functional teams, including Mastercard Send, Core Processing, Franchise, Legal, Compliance, AML, Account Management, and regional Product organizations.
Spot recurring operational issues and bottlenecks, then identify opportunities to improve the customer experience.
Lead and support broader Product Operations and Customer Success initiatives.

Requirements

Relevant experience in product operations, customer onboarding, implementation management, customer success, payment operations, compliance operations, or a related field.
Experience managing customer or partner relationships and coordinating work across multiple internal stakeholders.
Preferred: familiarity with money movement, push payments, disbursements, remittances, card-network operations, or related payment technologies.
Asset: knowledge of Mastercard Send, MoneySend, Visa Original Credit Transaction capabilities, or other push-payment platforms.
Ability to represent the customer: collect feedback, elevate customer needs, influence internal decisions, and drive improvements.
Strong analytical skills and attention to detail, including reviewing submissions, identifying missing or inconsistent information, and accurately documenting decisions.
Strong written and verbal communication skills, including explaining requirements clearly to customers and internal audiences.
Strong organization and project-management skills, including managing multiple customer requests and priorities at the same time.
Proficiency with spreadsheets, presentations, and reporting or workflow tools.
Preferred: experience working with databases, dashboards, or operational tracking systems.
Ability to work effectively in a regulated, cross-functional environment involving Product, Compliance, Legal, Risk, Operations, and regional teams.

Department overview

Mastercard Move powers fast, secure, and seamless money movement across the globe.
The platform supports use cases including person-to-person transfers, business payments, disbursements, remittances, account-to-account transfers, and merchant payments.
The Product Operations and Customer Success team helps customers onboard, launch, and operate Mastercard Move solutions while ensuring alignment with operational, compliance, risk, and processing requirements.

Role overview

Support the operational needs of both prospective and existing Mastercard Send customers as a liaison between customers and internal stakeholders.
Collaborate with acquirers, processors, resellers, issuers, and cross-functional partners across Mastercard Send, Core Processing, Franchise, Legal, Compliance, AML, Risk, Account Management, and regional teams.
Identify operational challenges, drive process efficiencies, and deliver scalable solutions across testing, implementation, and production.
Coordinate customer requests, maintain accurate records, communicate requirements, and identify opportunities to improve the customer experience.
Customer-facing focus requiring judgment, attention to detail, cross-functional coordination, and the ability to manage multiple requests simultaneously.

Corporate security responsibility

Comply with Mastercard security policies and practices.
Protect the confidentiality and integrity of accessed information.
Report any suspected information security violation or breach.
Complete periodic mandatory security trainings per Mastercard guidelines.

Benefits

Competitive base salary; may be eligible for an annual bonus or commissions depending on the role.
Insurance: medical, prescription drug, dental, vision, disability, life insurance.
Flexible spending account and health savings account.
Paid leaves including 16 weeks of new parent leave and up to 20 days of bereavement leave.
80 hours of Paid Sick and Safe Time, 25 days of vacation time, and 5 personal days (pro-rated based on date of hire).
10 annual paid U.S. observed holidays.
401k with a best-in-class company match.
Deferred compensation for eligible roles.
Fitness reimbursement or on-site fitness facilities.
Eligibility for tuition reimbursement.
Many more.
Intern benefits generally include: 56 hours of Paid Sick and Safe Time, jury duty leave, and on-site fitness facilities in some locations.

Pay range

O'Fallon, Missouri: $130,000 - $221,000 USD per year

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13d ago

Senior Product Manager -Technical

Mastercard O'Fallon, MO

O'Fallon, MO

13d ago

$104k - $177k/yr Full time Senior Customer Experience Product Management

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Job Description

Join Mastercard’s Switching Solutions team to help translate customer and business needs into clear business and functional requirements for core transaction switching systems. This onsite role in O'Fallon, MO brings you close to the work that moves payments forward, with opportunities to collaborate across product, engineering, and project teams from early requirements through post-production lifecycle monitoring.

What you’ll be doing

Partner with multiple product teams across Mastercard to understand business needs and convert them into business and functional requirements
Collaborate with project managers and engineering teams to gather estimates, create designs, and drive delivery of requirements
Act as the voice of the customer by writing requirements, reviewing designs, and contributing to technical and product documentation
Continuously monitor requirement delivery across the full lifecycle, including testing, production, and post-production

What you’ll need

Experience in the payments or financial services industry, with intermediate knowledge of how payments are processed using the four-party model
A proven track record taking ideas from inception to production, spanning requirements, design, testing, implementation, and post-production monitoring
Ability to deliver high-quality results in a fast-paced environment with shifting priorities
Strong relationship-building skills and comfort partnering with stakeholders across product, engineering, and executives
Experience facilitating calls, creating and maintaining documentation, and responding to customer inquiries for projects you own
Capability to manage multiple projects at different stages
Alignment with Mastercard’s PM-T best practices, including contributing lessons learned to the broader team
Experience with agile delivery methodologies
Strong problem-solving and efficiency mindset, including thinking of new ways to improve processes within Switching Solutions and Mastercard’s core network
Skills in active listening, collaboration, quickly grasping new concepts, critical thinking, challenging the status quo, and thinking outside the box

Benefits and support

Insurance including medical, prescription drug, dental, vision, disability, and life insurance
Flexible spending account and health savings account
Paid leave including 16 weeks of new parent leave and up to 20 days of bereavement leave
Time off: 80 hours of Paid Sick and Safe Time, 25 days of vacation time, and 5 personal days (pro-rated based on date of hire)
Holidays: 10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Tuition reimbursement eligibility
Competitive base salary
May be eligible for an annual bonus or commissions depending on the role

Corporate security responsibility

Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of information being accessed
Report suspected information security violations or breaches
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Pay range: O'Fallon, Missouri: $104,000 - $177,000 USD per year

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16d ago

Senior Product Manager - Technical

Mastercard O'Fallon, MO

O'Fallon, MO

16d ago

$104k - $177k/yr Full time Senior Agile Methodologies Product Backlog

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Job Description

The Senior Product Manager - Technical role at Mastercard partners with product managers to translate customer and business needs into technical stories and features. You will shape the product backlog, support Agile execution, and help ensure delivery work is testable and shippable for development teams.

Location

O'Fallon, MO (onsite).
Pay range: $104,000 - $177,000 USD per year.

Salary and Education

Salary: USD 104,000 - 177,000 yearly
Education: BS or MS in Computer Science

What You’ll Do

Meet with product managers to discuss and elicit needs, translating them into features, user stories, and technical stories.
Facilitate story mapping sessions to help product managers visualize and prioritize work.
Groom and prioritize the product backlog to ensure readiness for the development teams.
Facilitate backlog grooming sessions by clarifying the what and why of each user story, enabling the dev team to define the how.
Create features and stories aligned to product increments, with a focus on delivering work that is individually testable and shippable.

Required Experience and Skills

Experience as a business analyst managing work across multiple squads.
Extensive experience using Agile tools (JIRA, ALM, Kanban) to support Agile ceremonies.
Proven success in systems architecture or design, including managing complex projects, scoping multiple work streams, and working across multiple teams and geographies.
Relevant experience gathering requirements, including user story creation and relationship building with business clients.
Ability to collaborate with team members to ideate appropriate design solutions.
Strong writing and verbal communication skills, including the ability to communicate vision and roadmap to a wide range of stakeholders.
Consistent problem-solving mindset, including looking for potential solutions to solve problems.
Certified Product Owner (CPO).
Experience facilitating Agile workshops focused on feature definition and prioritization.
Experience using story mapping to define business value increments and break stories down to the smallest value increment.
Experience breaking stories down into 1-2 increments to support CI/CD principles.

Agile Tools and Technologies

JIRA
ALM
Kanban
CI/CD

Benefits

Competitive base salary and potential annual bonus or commissions depending on the role.
Insurance coverage including medical, prescription drug, dental, vision, disability, and life insurance.
Flexible spending account and health savings account.
Paid leaves including 16 weeks of new parent leave and up to 20 days of bereavement leave.
80 hours of Paid Sick and Safe Time, 25 days of vacation time, and 5 personal days (pro-rated based on date of hire).
10 annual paid U.S. observed holidays.
401k with a best-in-class company match.
Deferred compensation for eligible roles.
Fitness reimbursement or on-site fitness facilities.
Eligibility for tuition reimbursement.
Many more.
Interns: 56 hours of Paid Sick and Safe Time.
Jury duty leave.
On-site fitness facilities in some locations.

Corporate Security Responsibilities

Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

View full job page →

1mo ago

Manager, Product Operations, Interchange Governance

Mastercard O'Fallon, MO

O'Fallon, MO

1mo ago Closed

$130k - $221k/yr Full time Manager Ai Workflows Cross-Functional

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

Lead Mastercard’s global Interchange governance operations with hands-on oversight, cross-functional alignment, and customer-centric delivery.

Responsibilities

Define, maintain, and evolve the global Interchange operating model, including governance workflows, decision frameworks, standardized processes, and documentation.
Operate and support the Single Door Entry governance model for global Interchange requests, ensuring transparency, prioritization, capacity coordination, and consistent decision making.
Shape Interchange enablement direction by aligning execution plans with enterprise goals, regulatory requirements, and customer needs.
Serve as a primary escalation and coordination point for complex, high impact, or cross regional Interchange initiatives.
Improve speed to market by identifying and implementing process improvements, tooling enhancements, and cross functional execution efficiencies.
Execute using an agile, scalable implementation model that balances speed, quality, and risk while accommodating regional market variation.
Manage global Interchange demand intake and solutioning, ensuring technical feasibility and alignment with global governance standards.
Partner with pricing, product, and technology teams (CCM, GCMS, MPS) to align roadmaps, readiness, and implementation timelines.
Support customer centric implementation and testing practices to improve delivery quality, compliance, and customer engagement.
Drive enterprise enablement and continuous improvement through training materials, implementation playbooks, KPIs, and performance insights.

Requirements

Deep payments industry expertise with strong hands-on knowledge of Interchange and GCMS, plus proven understanding of the Mastercard ecosystem and how technology delivery drives business outcomes.
High independence and accountability, demonstrating sound judgment and end to end ownership of program delivery.
Strong stakeholder management: build trusted relationships and influence stakeholders at all levels, including senior and executive leadership.
Apply continuous improvement principles to enhance delivery frameworks, operational processes, and team efficiency.
Data driven decision making in fast moving, complex environments, including risk assessment, tradeoff management, and escalation resolution.
Leverage emerging technologies, including artificial intelligence, to improve program management practices and operational efficiency.
Self-starter mindset with the ability to learn quickly, work independently, and adapt to shifting priorities while managing multiple responsibilities.
Exceptional communication and presentation skills, with strong interpersonal ability to engage, lead, and influence internal and external partners.
Strong visual storytelling skills, including data visualization and creation of clear executive level presentations.
Demonstrated project management capability, including organization, planning, and task execution excellence.
Collaborative approach to drive shared outcomes across functions.

Technologies

Interchange
GCMS
CCM
MPS
artificial intelligence

Benefits

Competitive base salary
Eligible for an annual bonus or commissions depending on the role
Insurance including medical, prescription drug, dental, vision, disability, and life insurance
Flexible spending account and health savings account
Paid leaves including 16 weeks of new parent leave and up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement
56 hours of Paid Sick and Safe Time (interns)
Jury duty leave (interns)
On-site fitness facilities in some locations (interns)

Corporate Security Responsibility

Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Pay Range

O'Fallon, Missouri: $130,000 - $221,000 USD

View full job page →

Product Jobs in O'Fallon, MO

Specialist, Product Operations

Manager, Product Operations & Customer Success

Senior Product Manager -Technical

Senior Product Manager - Technical

Manager, Product Operations, Interchange Governance

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