Lead Mastercard’s global Interchange governance operations with hands-on oversight, cross-functional alignment, and customer-centric delivery.

Define, maintain, and evolve the global Interchange operating model, including governance workflows, decision frameworks, standardized processes, and documentation.
Operate and support the Single Door Entry governance model for global Interchange requests, ensuring transparency, prioritization, capacity coordination, and consistent decision making.
Shape Interchange enablement direction by aligning execution plans with enterprise goals, regulatory requirements, and customer needs.
Serve as a primary escalation and coordination point for complex, high impact, or cross regional Interchange initiatives.
Improve speed to market by identifying and implementing process improvements, tooling enhancements, and cross functional execution efficiencies.
Execute using an agile, scalable implementation model that balances speed, quality, and risk while accommodating regional market variation.
Manage global Interchange demand intake and solutioning, ensuring technical feasibility and alignment with global governance standards.
Partner with pricing, product, and technology teams (CCM, GCMS, MPS) to align roadmaps, readiness, and implementation timelines.
Support customer centric implementation and testing practices to improve delivery quality, compliance, and customer engagement.
Drive enterprise enablement and continuous improvement through training materials, implementation playbooks, KPIs, and performance insights.

Deep payments industry expertise with strong hands-on knowledge of Interchange and GCMS, plus proven understanding of the Mastercard ecosystem and how technology delivery drives business outcomes.
High independence and accountability, demonstrating sound judgment and end to end ownership of program delivery.
Strong stakeholder management: build trusted relationships and influence stakeholders at all levels, including senior and executive leadership.
Apply continuous improvement principles to enhance delivery frameworks, operational processes, and team efficiency.
Data driven decision making in fast moving, complex environments, including risk assessment, tradeoff management, and escalation resolution.
Leverage emerging technologies, including artificial intelligence, to improve program management practices and operational efficiency.
Self-starter mindset with the ability to learn quickly, work independently, and adapt to shifting priorities while managing multiple responsibilities.
Exceptional communication and presentation skills, with strong interpersonal ability to engage, lead, and influence internal and external partners.
Strong visual storytelling skills, including data visualization and creation of clear executive level presentations.
Demonstrated project management capability, including organization, planning, and task execution excellence.
Collaborative approach to drive shared outcomes across functions.

Competitive base salary
Eligible for an annual bonus or commissions depending on the role
Insurance including medical, prescription drug, dental, vision, disability, and life insurance
Flexible spending account and health savings account
Paid leaves including 16 weeks of new parent leave and up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement
56 hours of Paid Sick and Safe Time (interns)
Jury duty leave (interns)
On-site fitness facilities in some locations (interns)

Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Manager, Product Operations, Interchange Governance

Job Description