Knowledge Management and AI Product Manager

Truliant Federal Credit Union is building an enterprise knowledge environment that helps employees find trusted information and use it for better member support. This role owns the product direction for knowledge organization, governance, and AI-ready content so search and employee self-service can work with consistency and confidence.

What you’ll do

• Own the knowledge product strategy, roadmap, priorities, requirements, and a continuous improvement plan.
• Define standards for taxonomy, metadata, ownership, lifecycle management, search, and AI-ready content.
• Lead cross-functional modernization efforts, including content cleanup, consolidation, migration readiness, adoption, and measurement.
• Partner with business leaders, content owners, subject matter experts, IT, Compliance, Risk, Legal, AI governance partners, vendors, and learning stakeholders to build a reliable knowledge ecosystem.
• Develop and manage knowledge product strategy, roadmaps, backlogs, priorities, requirements, and measurable improvement plans.
• Design information architecture and governance standards covering classification, naming, stewardship, quality, version control, and content lifecycles.
• Improve enterprise search and knowledge discovery using search patterns, usage data, content-quality indicators, and employee feedback.
• Prepare and optimize content for intelligent search, conversational interfaces, retrieval-based solutions, and employee self-service while applying responsible AI principles.
• Lead discovery, solution design, acceptance testing, release readiness, adoption, and post-implementation improvement across the product lifecycle.
• Translate strategy, governance, and AI-readiness concepts into clear, practical guidance for stakeholders.
• Balance employee needs, business value, technical feasibility, governance requirements, and organizational risk to make clear priorities and decisions.

What you bring

• 5+ years of progressive experience in knowledge management, enterprise content management, information architecture, digital workplace, product management, learning technology, or a related field, including responsibility for enterprise platforms, products, or knowledge capabilities.
• 3+ years leading or managing knowledge management products, platforms, capabilities, or programs, including product strategy, roadmap development, requirements, prioritization, stakeholder alignment, release readiness, adoption, and continuous improvement.
• 3+ years designing or implementing knowledge architecture and governance practices, including taxonomy, metadata, enterprise search, content ownership, stewardship, quality standards, lifecycle management, and preparing enterprise knowledge for AI-enabled retrieval and employee self-service.
• Experience in a regulated environment where policy accuracy, ownership, auditability, and review cycles matter.
• Experience supporting AI-enabled knowledge retrieval, chatbot content support, intent mapping, or employee self-service experiences.
• Experience with SharePoint knowledge management, digital workplace search, Kore.ai, Microsoft Copilot readiness, or enterprise content modernization, including Alfresco-to-SharePoint work.
• Bachelor’s degree in knowledge management, learning technology, information systems, human resources, business, or a related field (education details listed as: “Bachelor’s degree in knowledge management, learning technology, information systems, human resources, business, communic”).

Tools and technologies

• SharePoint
• Digital workplace search
• Kore.ai
• Microsoft Copilot
• Alfresco

Benefits and support

• No-cost employee Medical, dental, and vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account and Dependent care flexible spending account
• Paid community involvement volunteer hours
• Professional growth at the intersection of knowledge management, product leadership, enterprise search, content modernization, and responsible AI

Location: Winston-Salem, NC (onsite). Travel: up to 10% to Charlotte, Winston-Salem, or another location as needed.