Salesforce Roadmap

Salesforce Roadmap Product Jobs

4 jobs found

1d ago

Sr Salesforce Product Owner- Legal

PDS Health Irving, TX

Irving, TX

1d ago

$117k - $153k/yr Full time Business Systems Cloud CRM

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Job Description

PDS Health is hiring a Sr Salesforce Product Owner- Legal to strengthen Salesforce Service Cloud capabilities that support Legal contract data and help move it into their CLM system. This onsite role in Irving, TX brings together product ownership, data modeling, and integration governance so contract execution can happen accurately and with minimal rework.

What you’ll own

Define and own the product vision and roadmap for Salesforce Service Cloud capabilities supporting Legal, aligning enhancements with Legal needs and business objectives.
Evolve distinct Service Cloud data models for multiple contract types, including ownership contracts, clinician contracts, and independent contractor agreements, each with different fields, approval paths, and data requirements.
Own the Salesforce-to-DocuSign CLM data integration, including governing what data is captured in Service Cloud, how it is structured, and how it flows into CLM for accurate contract execution.
Partner with Legal leadership and run working sessions with the legal systems team to surface pain points, translate them into prioritized epics, features, and user stories, and shape upcoming delivery.
Maintain and prioritize the backlog of Legal requests across contract types, considering intake volume, cycle time, data quality, and stakeholder satisfaction.
Drive intake and triage in Service Cloud so Legal and requesting business stakeholders have real-time visibility into request status across a high volume of concurrent work.
Lead sprint planning, backlog refinement, and release management for the Legal Service Cloud product line, coordinating with architects, engineering, and implementation/integration vendors.
Plan and communicate releases with disruption in mind, accounting for peak periods such as contract renewal cycles and fiscal year-end.
Report roadmap progress and performance metrics to senior leadership and cross-functional partners, including request cycle time, data accuracy and completeness into CLM, backlog volume by contract type, and stakeholder satisfaction.
Coordinate releases internally and with vendors, managing dependencies and potential impacts across other teams and systems.
Maintain strong collaboration between Legal, IT, and business stakeholder teams to support holistic product development.
Stay current on legal and contract management trends, Salesforce platform updates, and competitor offerings, while pursuing professional development and sharing insights with the team.

What you bring

8+ years of related experience, including 3+ years as a Technical Product Owner in Agile development.
Bachelor’s degree in a related field (Computer Science, Engineering, Business, or similar) or equivalent work experience.
Strong IT background with deep understanding of development principles and concepts.
Proven expertise in Salesforce Service Cloud, including data modeling for varied record types and business rules, plus familiarity with APIs, Pub/Sub architectures, and cloud environments such as AWS, Azure, and GCP.
Experience owning integrations between Salesforce and third-party systems (such as contract lifecycle management platforms), including data mapping and governance across systems.
Ability to translate complex technical information into clear epics, features, and user stories for both technical and non-technical audiences.
Experience applying prioritization frameworks such as MoSCoW, Value vs. Effort, and Kano Model.
Significant experience leading products/projects with budgets of $1M+.
Demonstrated ability to prioritize, manage risk, and track progress within a large organization.
Stakeholder management experience across all levels.
Certified Product Owner, Scaled Agile Framework (SAFe), or related certification/experience.

Tools and platforms

Salesforce Service Cloud, Salesforce, DocuSign CLM, CLM, APIs, Pub/Sub, AWS, Azure, GCP, and Scaled Agile Framework (SAFe).

Compensation and benefits

Salary: USD 117,000 - 153,000 per year.

Medical, dental, and vision insurance
Paid time off
Tuition Reimbursement
401K
Paid time to volunteer in your local community

Preferred background

Master’s degree in Engineering, Computer Science, Information Technology, or related field.
Experience with legal operations, contract lifecycle management, or a regulated industry (dental, healthcare, or similar).
Familiarity with DocuSign CLM or comparable contract lifecycle management platforms.
Solid technical understanding of Salesforce modules, architecture, and cloud concepts.
Excellent communication and interpersonal skills, with the ability to thrive in a fast-paced, collaborative environment.

Knowledge, skills, and abilities

Effective interpersonal, verbal, and written communication and negotiation skills.
Ability to prioritize and execute initiatives, draw valid conclusions, apply sound judgment, and make decisions under pressure.
Capacity to stay current on technology trends and operational initiatives impacting IT planning.
Ability to build and maintain productive working relationships, instilling trust, alignment, and transparency.
Strong grounding in communication fundamentals, teambuilding, influencing, and cross-functional collaboration.
Ability to interpret and apply policies and procedures.

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1d ago

Product Owner- Workflow Orchestration

MassMutual Springfield, MA

Springfield, MA

1d ago

$134k - $176k/yr Full time Marketing Application Support Business Systems

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Job Description

Own the strategy and execution plan for Salesforce workflow orchestration and related enterprise initiatives at MassMutual.

Responsibilities

Create product and delivery strategy by defining business goals, scope, and a roadmap for implementing the Salesforce CRM platform and other large-scale strategic MassMutual initiatives.
Partner with leadership and cross-enterprise teams to execute the advisor and customer engagement strategy (including Operational areas, MMLIS, ETX, Legal, Compliance, Human Resources, and others).
Shape the long-term vision for how MassMutual equips advisors and delivers service to customers.
Define and prioritize product features to meet current and future customer and advisor needs.
Collaborate across business areas (Operations, ETX, vendors, and subject matter experts) to deliver tools that optimize technology, improve service interactions, and drive business value.
Lead prioritization, scope, and timing of Salesforce deliverables.
Develop business requirements aligned to strategic outcomes.
Remove obstacles and evaluate risks across multi-phase work.
Make key decisions that guide project direction and timelines.
Ensure each business area is operationally ready for transitions with minimal service impact.
Maintain transparency on strategy, status, decisions, and challenges through consistent stakeholder communication.

Requirements

Bachelor’s degree or 10+ years equivalent work experience in business consulting or project management in lieu of degree.
5+ years working with various project delivery models: agile, waterfall, hybrid.
5+ years experience with Salesforce, Genesys, or other enterprise CRM / Client Engagement platforms.
Strong data analysis skills, including experience managing complex and multiple data resources.
Ability to provide insights and recommendations based on data analysis.
Financial acumen, including tracking and reporting benefit realization.
Knowledge of systems, processes, and workflows within operations.
Excellent project management skills.
Proficient in Excel and PowerPoint.
Excellent written and verbal communication, including presenting complex information clearly.
Extremely organized and detail-oriented, capable of self-managing and multi-tasking in a fast-paced environment.
Ability to work independently with minimal direction and in ambiguous situations.
Demonstrated ability to adapt to changing business priorities and maintain a strong work ethic.
Strategic, big-picture thinking to understand how pieces connect.
Ability to manage work across current and sometimes competing priorities.
Collaborate across diverse teams and organizations and influence outcomes.

Technologies

Salesforce
Genesys
Salesforce customer relationship management (CRM)
Excel
PowerPoint

About the team

Shared Services & Enablement Team, a highly collaborative group driving engagement strategy across the enterprise.
Role focuses on shaping the long-term vision for how MassMutual equips advisors and delivers service to customers.

Impact

Define and prioritize product features that address current and future customer and advisor needs.
Support operational readiness across business areas to enable transitions with minimal service impact.
Success depends on project leadership, data analysis, business knowledge, agility, resilience, and consistent stakeholder communication.

Location and compensation

Location: Springfield, MA (hybrid)
Salary: USD 134,400 - 176,400 per year

Benefits

Clear areas of ownership and accountability tied to company and customer outcomes.
Collaborative environment with welcomed perspectives.
Access to learning, development, and internal networks for continuous growth.
Employee-led communities and forums supporting connection, learning, and inclusion.
Culture grounded in integrity, responsibility, and stewardship.
Medical insurance
Dental insurance
401(k) with up to 10% total benefit (5% company match and 5% annual contribution)
Generous vacation time
Three paid days for volunteering
$1,250 annual Well-Being Wallet
Up to 320 hours of caregiver leave
Paid holidays
Flexible holidays
Take care time for physical illness or mental health
Personalized mental health solutions
On-site and virtual health coaching
Reimbursement up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being
Maternity and parental leaves
Bereavement leave
MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually
Qualified Commuter Program to pay qualified workplace commuting expenses with before-tax dollars
Commuter wallet option for employees based at Boston and NYC campuses

What you can expect

Purpose-driven organization with long-term impact over short-term outcomes.
Clear ownership and accountability aligned to company and customer outcomes.
Collaborative environment and access to learning, development, and internal networks.
Employee-led communities and forums supporting connection, learning, and inclusion.
Culture grounded in integrity, responsibility, and stewardship.

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5d ago

CRM Product & Operations Manager

Meltwater Group Redwood City, CA

Redwood City, CA

5d ago

$168k - $168k/yr Full time Manager Marketing Application Support

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Job Description

The CRM Product & Operations Manager will lead the strategy, delivery, and ongoing health of Meltwater’s Salesforce and Salesforce CPQ ecosystem. This role owns the end-to-end CRM product lifecycle while partnering across business and technical teams and managing daily operations, support, and release execution.

Role Overview

You will own and evolve the CRM product roadmap for Salesforce and Salesforce CPQ, balancing business priorities, platform enhancements, technical dependencies, and production stability. The position also includes backlog ownership, release and QA leadership, production support, user access and administration, integrations troubleshooting, and CRM performance measurement. People leadership is a core part of the role, supporting a small team of CRM analysts and administrators.

Key Responsibilities

Own and evolve the CRM product roadmap for Salesforce and Salesforce CPQ, balancing priorities, enhancements, dependencies, and production stability.
Partner with Sales, RevOps, Deal Desk, Customer Experience, Finance, IT, and Engineering to translate business needs into prioritized and scalable CRM solutions.
Lead, hire, and manage performance for the CRM team, ensuring clear ownership and accountability across product, operations, and support workstreams.
Lead, coach, and develop a team of 1 to 4 CRM analysts or administrators, including setting priorities and providing regular feedback.
Own and prioritize the CRM product backlog, including enhancements, defects, and operational requests, based on business value, user impact, effort, and risk.
Drive CRM initiatives through discovery, requirements definition, development, testing, release, adoption, and post-production evaluation.
Manage day-to-day Salesforce and CPQ operations, production support, and system administration, including complex incident investigation, root cause analysis, and preventative fixes.
Own QA and release activities, including test planning, UAT, release validation, and sprint planning and sprint reviews.
Manage Jira workflows for enhancements, defects, and support requests, and improve processes through automation, documentation, and self-service.
Improve CRM adoption, usability, and data quality by identifying friction points and simplifying business processes.
Manage user access and permissions and support integrations troubleshooting across Salesforce, NetSuite, Boomi, AWS, Snowflake, and Tableau.
Define and monitor product and operational metrics for platform health, adoption, support efficiency, and release effectiveness.
Lead software license audits and optimization across enterprise platforms, and manage vendor and contractor relationships, including invoicing and delivery.
Support business-critical operations during high-volume periods (month-end and quarter-end) and evaluate emerging Salesforce and AI capabilities for the roadmap.

Required Qualifications

15+ years of overall IT experience, including relevant experience in technology, software engineering, and enterprise applications.
6+ years of experience in CRM product management, business systems analysis, or Salesforce administration, including 2+ years supporting Salesforce CPQ.
Salesforce Administrator certification required.
Proven experience owning a product backlog and leading Agile ceremonies (sprint planning, reviews, backlog grooming).
Experience with production support, incident management, and root cause analysis in an enterprise SaaS environment.
Hands-on experience with Jira for workflow, release, and defect management.
Familiarity with connected enterprise systems (NetSuite, Boomi, AWS, Snowflake, Tableau) and cross-system troubleshooting.
Strong stakeholder management skills, including partnering with Sales, RevOps, Finance, and Engineering in a global organization.
Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience.
The ability to legally work in the country of hire is required.

Preferred Qualifications

Advanced Administrator or CPQ Specialist certification strongly preferred.
Experience supporting global, multi-region teams (Americas, EMEA, APAC) preferred.

Technologies

Salesforce
Salesforce CPQ
Jira
NetSuite
Boomi
AWS
Snowflake
Tableau

Compensation and Work Location

Salary: USD 168,000 per year
Work model: Hybrid
Work location: 275 Shoreline Drive, Suite 150, Redwood City, CA 9406

Compensation overview: Total compensation for this position is $168k USD per year.

Benefits

Flexible paid time off for an enhanced work-life balance.
Excellent medical, dental, and vision options.
401k matching, life insurance, commuter benefits, and parental leave plans.
Complimentary CalmApp subscription for you and your loved ones.
ClassPass corporate discount code.
Hybrid work environment and an energetic work culture.
Inclusive community and ongoing professional development opportunities.

What You Will Own

Strategy, delivery, and day-to-day health of the Salesforce and Salesforce CPQ ecosystem.
CRM product lifecycle ownership from discovery and prioritization through release, adoption, and production support.
Collaboration with Sales, RevOps, Deal Desk, Customer Experience, Finance, IT, and Engineering across the Americas, EMEA, and APAC.

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1mo ago

Global Salesforce Owner / Product Owner

Teradyne North Reading, MA

North Reading, MA

1mo ago Closed

$174k - $278k/yr Full time Ai Workflows Application Support Business Systems

This position is no longer accepting applications (closed Sep 21, 2026).

Job Description

Own and evolve Teradyne’s Salesforce platform globally, translating business priorities into a measurable roadmap while leading responsible AI adoption.

Responsibilities

Set and execute the Salesforce vision, strategy, and roadmap aligned to global business and digitalization goals.
Own a unified Salesforce backlog, sequencing initiatives from business priorities and using frameworks like WSJF to maximize business value and platform sustainability.
Provide governance and delivery oversight for new Salesforce implementation extensions, ensuring alignment with enterprise architecture, security standards, business priorities, and the global Salesforce roadmap.
Lead budget planning, resource allocation, and capacity management for the Salesforce platform.
Drive the Salesforce AI strategy by identifying, prioritizing, and scaling high-value use cases for embedded Salesforce AI capabilities and approved external AI tools.
Oversee development, support, and training to deliver solutions that are high-quality, scalable, and secure.
Translate platform priorities into user stories and tasks with clear acceptance criteria and timely delivery.
Promote responsible use of AI-assisted development, analysis, documentation, testing, and support while maintaining quality, security, and compliance.
Integrate incident management and support processes to maintain stability and performance.
Enforce governance for data quality, process standardization, and regulatory compliance.
Ensure all platform activities adhere to IT policy, security, and compliance requirements.
Manage vendor relationships to align capabilities with evolving business needs.
Build, mentor, and lead a multidisciplinary team of developers, product owners, data owners, and support specialists.
Coordinate cross-functional collaboration with Sales, Marketing, Service, Finance, Operations, and IT to align platform decisions to business needs.
Facilitate stakeholder engagement, incorporate feedback, and maintain transparent communication.
Partner with enterprise AI, data, security, and architecture teams to ensure Salesforce AI use cases are governed, secure, scalable, and aligned with Teradyne’s broader AI strategy.
Drive adoption and enablement through training programs and superuser support.
Lead change management for successful rollout and adoption of new Salesforce solutions.
Support continuous improvement by monitoring platform performance and delivering ongoing enhancements.
Enable users and superusers to adopt AI-enhanced Salesforce workflows and approved productivity tools while protecting sensitive business data.
Track and report key success metrics including backlog health, delivery timelines, stakeholder satisfaction, compliance, and business value KPIs.
Measure impact of Salesforce AI and external AI productivity tools across adoption, efficiency, quality, and business value.

Requirements

Bachelor’s or Master’s degree in Information Technology, Computer Science, Business, or related field.
7+ years experience with Salesforce platform management and development, including Sales Cloud, Service Cloud, and Experience Cloud.
Demonstrated success leading Salesforce implementations, digital transformation, and platform ownership in a complex, multi-org environment.
Strong leadership and team management experience, including building and mentoring multidisciplinary teams.
Deep understanding of platform architecture plus IT security, compliance, and governance best practices.
Excellent communication, stakeholder engagement, and change management skills.
Experience with backlog management tools (example: Jira), incident management, and agile delivery methodologies.
Salesforce certifications (examples: Salesforce Certified Administrator, Platform App Builder, or equivalent) strongly preferred.
Experience identifying and implementing AI use cases in Salesforce, including embedded Einstein, Agentforce, automation, analytics, or externally connected AI tools.

Technologies

Salesforce
Sales Cloud
Service Cloud
Experience Cloud
Einstein
Agentforce
Agent Builder
Data Cloud
WSJF
Jira

Benefits

Medical, dental, vision
Flexible Spending Accounts
Retirement savings plans
Life and disability insurance
Paid vacation & holidays
Tuition assistance programs
Discretionary bonus(es) based on financial performance

Location

North Reading, MA, US (onsite)

Opportunity Overview

Senior leadership opportunity to own, shape, and drive the future of Salesforce across a global enterprise.
Reports to executive IT leadership.
Collaboration across Robotics, LitePoint, SOC/Nextest (Semi Test), Production Board Test, Defense & Aero, and other business units.
Lead responsible adoption of AI within Salesforce, including embedded Einstein and Agentforce capabilities, using approved external AI tools.

Additional Information

Candidates must be local to the position location; relocation is not available.
This position is not eligible for visa sponsorship.

Compensation

Base salary range: $173,800 - $278,100 (annual)

Job Segment

Information Technology
IT Architecture
Computer Science
User Experience
Change Management
Technology
Management

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