Own the strategy and execution plan for Salesforce workflow orchestration and related enterprise initiatives at MassMutual.

Create product and delivery strategy by defining business goals, scope, and a roadmap for implementing the Salesforce CRM platform and other large-scale strategic MassMutual initiatives.
Partner with leadership and cross-enterprise teams to execute the advisor and customer engagement strategy (including Operational areas, MMLIS, ETX, Legal, Compliance, Human Resources, and others).
Shape the long-term vision for how MassMutual equips advisors and delivers service to customers.
Define and prioritize product features to meet current and future customer and advisor needs.
Collaborate across business areas (Operations, ETX, vendors, and subject matter experts) to deliver tools that optimize technology, improve service interactions, and drive business value.
Lead prioritization, scope, and timing of Salesforce deliverables.
Develop business requirements aligned to strategic outcomes.
Remove obstacles and evaluate risks across multi-phase work.
Make key decisions that guide project direction and timelines.
Ensure each business area is operationally ready for transitions with minimal service impact.
Maintain transparency on strategy, status, decisions, and challenges through consistent stakeholder communication.

Bachelor’s degree or 10+ years equivalent work experience in business consulting or project management in lieu of degree.
5+ years working with various project delivery models: agile, waterfall, hybrid.
5+ years experience with Salesforce, Genesys, or other enterprise CRM / Client Engagement platforms.
Strong data analysis skills, including experience managing complex and multiple data resources.
Ability to provide insights and recommendations based on data analysis.
Financial acumen, including tracking and reporting benefit realization.
Knowledge of systems, processes, and workflows within operations.
Excellent project management skills.
Proficient in Excel and PowerPoint.
Excellent written and verbal communication, including presenting complex information clearly.
Extremely organized and detail-oriented, capable of self-managing and multi-tasking in a fast-paced environment.
Ability to work independently with minimal direction and in ambiguous situations.
Demonstrated ability to adapt to changing business priorities and maintain a strong work ethic.
Strategic, big-picture thinking to understand how pieces connect.
Ability to manage work across current and sometimes competing priorities.
Collaborate across diverse teams and organizations and influence outcomes.

Shared Services & Enablement Team, a highly collaborative group driving engagement strategy across the enterprise.
Role focuses on shaping the long-term vision for how MassMutual equips advisors and delivers service to customers.

Define and prioritize product features that address current and future customer and advisor needs.
Support operational readiness across business areas to enable transitions with minimal service impact.
Success depends on project leadership, data analysis, business knowledge, agility, resilience, and consistent stakeholder communication.

Clear areas of ownership and accountability tied to company and customer outcomes.
Collaborative environment with welcomed perspectives.
Access to learning, development, and internal networks for continuous growth.
Employee-led communities and forums supporting connection, learning, and inclusion.
Culture grounded in integrity, responsibility, and stewardship.
Medical insurance
Dental insurance
401(k) with up to 10% total benefit (5% company match and 5% annual contribution)
Generous vacation time
Three paid days for volunteering
$1,250 annual Well-Being Wallet
Up to 320 hours of caregiver leave
Paid holidays
Flexible holidays
Take care time for physical illness or mental health
Personalized mental health solutions
On-site and virtual health coaching
Reimbursement up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being
Maternity and parental leaves
Bereavement leave
MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually
Qualified Commuter Program to pay qualified workplace commuting expenses with before-tax dollars
Commuter wallet option for employees based at Boston and NYC campuses

Purpose-driven organization with long-term impact over short-term outcomes.
Clear ownership and accountability aligned to company and customer outcomes.
Collaborative environment and access to learning, development, and internal networks.
Employee-led communities and forums supporting connection, learning, and inclusion.
Culture grounded in integrity, responsibility, and stewardship.

Product Owner- Workflow Orchestration

Job Description