Technical Support

Technical Support Product Jobs

4 jobs found

1d ago

Technical Product Specialist (TPS) - Monetization Product Operations (Advertisement Team)

TikTok San Jose, CA

San Jose, CA

1d ago

$108k - $151k/yr Full time Ad Tech Advertising Operations Customer Experience

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Job Description

Provide end-to-end technical product support for advertisers and internal teams, troubleshoot complex issues, and translate advertiser needs into actionable improvements.

Responsibilities

Troubleshoot technical issues raised by internal stakeholders and advertisers using ticketing systems, from investigation through resolution.
Enable product support rollouts by supporting the adoption of new advertising products and features to help ensure a smooth advertiser transition.
Deliver vendor training and upskilling to improve quality and efficiency, and maintain technical alignment across global support hubs.
Run quality audits and support knowledge management by performing QA audits of resolved tickets, identifying knowledge gaps, and contributing to improved internal documentation.
Collaborate across teams by bridging client-facing teams with product and engineering so advertiser requirements are clearly translated into actionable improvements.

Requirements

Bachelor’s degree in computer science or a similar technical field, or equivalent practical experience.
2+ years of experience in customer support, technical support, product operations, or customer success.
Fluent English and Japanese (written and spoken) to communicate with stakeholders and cross-functional teams across APAC including Japan and Singapore.
Ability to troubleshoot product and technical issues using ticketing workflows.
Strong communication skills with internal stakeholders and advertisers.
Basic data awareness and attention to detail for quality audits and documentation.
Ability to collaborate across teams and align on action items.

Preferred Qualifications

Experience with advertising monetization products or platform products.
Experience working with global support hubs or vendor teams.
Background in knowledge base management, QA audits, or process improvement.
Familiarity with ticketing systems and advertiser support workflows.
Strong problem-solving skills and ability to work independently.
Proactive, structured approach with efficient management of multiple tasks.
Experience supporting product launches and feature rollouts.
Ability to create training materials and conduct upskilling for teams.
Experience supporting SMB advertisers or global clients.

Compensation

Base salary range: $108,000 - $151,200 annually (in San Jose).
Compensation may vary based on qualifications, skills, competencies, experience, and location.
Base pay is part of the Total Package.
May be eligible for additional discretionary bonuses/incentives and restricted stock units.

Benefits

Day one access to medical, dental, and vision insurance.
401(k) savings plan with company match.
Paid parental leave.
Short-term and long-term disability coverage.
Life insurance.
Wellbeing benefits.
10 paid holidays per year.
10 paid sick days per year.
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
Eligible for additional discretionary bonuses/incentives and restricted stock units (may be eligible).

Location and Employment

Location: San Jose, CA (onsite).
Employment type: Regular.
Job code: A47235A.

Accommodation and Fair Chance

TikTok provides reasonable accommodations in its recruitment processes. Contact: https://tinyurl.com/RA-request
For Los Angeles County (unincorporated) candidates: qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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2d ago

Sr. Support Engineer, Demand Enablement and Product Operations

Amazon.com Services LLC New York, NY

New York, NY

2d ago

$133k - $181k/yr Full time Senior Automation Customer Experience

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Job Description

Amazon is hiring a Senior Support Engineer for Demand Enablement and Product Operations in New York, NY (onsite). In this role, you will help keep the Amazon Demand Side Platform (DSP) running smoothly by leading diagnosis and resolution of complex, systemic production issues. You will also turn what you learn into repeatable troubleshooting playbooks, SOPs, and automation that improve quality, efficiency, and customer experience across the organization.

What you’ll work on

Evaluate, diagnose, and troubleshoot systemic, customer-impacting DSP production issues, including cases where a support strategy is not yet defined.
Drive resolution end-to-end and build repeatable troubleshooting solutions to prevent regressions.
Surface recurring problem themes, create visibility, and drive accountability and action for continuous improvement of the customer experience.
Partner with operations and business stakeholders to identify root cause, then break complex incidents into parallel workstreams for multiple engineers.
Develop SOPs and automated tools, including applications, improvements, and scripts, to reduce regressions and increase quality and efficiency.
Collaborate with support and engineering teams to embed troubleshooting best practices and conduct knowledge shares to mentor peer support engineers.

Requirements

5+ years of technical support experience, or 2+ years of software development experience.
Experience scripting in modern programming languages, or experience in development or technical support.
Experience troubleshooting and debugging technical systems, or experience in technical support.
Knowledge of databases, including querying and analysis with SQL, MySQL, and ETL Manager, working with large data sets.
Experience troubleshooting and documenting findings, or experience in development or technical support.
Experience in agile/scrum or related collaborative workflows, or experience in development or technical support.

Preferred qualifications

Experience leading technical initiatives and key deliverables.
Experience mentoring, serving as a tech lead, or leading an engineering team, including debugging, profiling, and applying best software engineering practices in large-scale systems.

Compensation and benefits

Compensation: USD 133,100 - 181,000 per year.

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, plus option for Supplemental life plans)
EAP
Mental Health Support
Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement coverage
401(k) matching
Paid time off
Parental leave
Sign-on payments and restricted stock units (RSUs)

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1mo ago

Product & Operations Technician

Stoc Atlanta, GA

Atlanta, GA

1mo ago Closed

$25 - $30/hr Contract Product Operations Technical Support Technician

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Product & Operations Technician is a contract, on-site role supporting Stoc’s retail data capture systems in Atlanta, GA (Sandy Springs).

Responsibilities

Run day-to-day product operations by monitoring equipment performance
Complete routine checks to confirm devices and tools are operating reliably
Assist with installation and maintenance of systems used to capture retail data
Diagnose and resolve technical issues to keep data collection consistent
Coordinate with internal teams to report operational status
Support real-time insights by maintaining device reliability
Document procedures and the results of troubleshooting activities
Follow safety guidelines during device work and field support
Collaborate with operations staff to keep workflows smooth and efficient
Help implement process improvements based on operational findings
Support field activities as needed to maintain high-quality retail data collection

Requirements

Strong troubleshooting and preventive maintenance skills to identify issues quickly
Solid understanding of electricity and basic electrical systems for safe hardware maintenance
Analytical skills to interpret operational data and spot patterns for continuous improvement
Clear communication to document work, report findings, and collaborate with technical and non-technical team members
Relevant experience in technical operations, field service, or equipment support in a retail or technology environment is beneficial
Ability to follow safety protocols, work on-site in Sandy Springs, GA, and manage tasks with minimal supervision
Familiarity with basic diagnostic tools, inventory or asset management systems, and standard office software (email, spreadsheets) is advantageous
A technical diploma, certification, or equivalent practical experience in electronics, mechanical systems, or a related field is preferred

Benefits

Flexible schedule
Professional development assistance

Pay

$25.00–$30.00 per hour

Work Location

In person (Atlanta, GA / Sandy Springs)

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4mo ago

Product Operations Technical Specialist, Precision Engagement Systems

Anduril Industries Costa Mesa, CA

Costa Mesa, CA

4mo ago Closed

$98k - $130k/yr Full time Customer Experience Data Analytics DevOps

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

Anduril is seeking a Product Operations Technical Specialist to support Precision Engagement Systems onsite in Costa Mesa, CA, with a salary range of USD 98,000 to 130,000 per year.

Responsibilities

Own the sustainment of Bolt and Anvil deployments, aligning customer mission needs with operator familiarity of our products and delivered capabilities.
Triage, diagnose, and perform root-cause analysis on product incidents; drive postmortems, provide status updates through resolution, and implement actions to improve system and product reliability.
Conduct log reviews and diagnostics using Linux and command line tools to resolve issues and prevent recurrence.
Enhance the fleet's observability and health telemetry, collaborating with multiple functions across the Precision Engagement Systems team.
Collect, organize, and analyze system failure data to identify trends, enable proactive sustainment processes, and inform resource allocation.
Support global customers through proactive communication and precise execution; track, manage, and communicate remediation of customer-facing incidents and concerns.
Evaluate and improve product capabilities by translating customer feedback into actionable capability requirements, performance indicators, and desired functionality.
Maintain awareness of current product specifications and bridge gaps between technical and non-technical stakeholders, especially between engineering teams and the warfighter.
Coordinate cross-functional efforts across business, engineering, and sustainment teams; influence decisions to maximize end-user capability availability.
Travel as required to support customer needs and operations.

Requirements

Proven self-starter with the ability to identify and resolve issues independently.
Strong problem-solving aptitude for unstructured situations at the hardware, software, and networking interface; capable of driving vague technical problems to clarity and resolution.
Demonstrated ability to master a technical system and support it in operational environments; self-sufficient across the depth and breadth of a technical system.
Consistent practice of excellence and rigor across repeated processes, maintaining quality from the first to the hundredth iteration.
Proven leadership experience with the ability to influence cross-functional teams and mentor junior personnel.
Comfort navigating ambiguity and creating new approaches to work.
Excellent written, visual, and verbal communication skills.
BA/BS with 5+ years of professional experience, or 8+ years of relevant operational experience in lieu of a degree.
Eligible to obtain and maintain a U.S. Secret Security clearance; past clearances or background investigations are a plus.

Technologies

Lattice OS
Linux
Grafana
Git
Jira

Benefits

Health benefits
Equity grants

Protecting Yourself from Recruitment Scams

No Financial Requests: Anduril will never solicit payment or demand personal financial details at any stage of our hiring process. Recruitment remains free for candidates.
Direct from Anduril: Legitimate recruiter emails originate from an @anduril.com address.
Via Agency Partner: If contacted by an agency recruiter, their email will clearly identify the agency; verify authenticity by contacting contact@anduril.com if in doubt.
Exercise Caution with Unsolicited Outreach: Do not engage with suspicious messages, especially those with errors or unusual requests; confirm the sender's domain is @anduril.com before sharing personal information or clicking links.
What to Do If You Suspect Fraud: Report questionable outreach to contact@anduril.com to protect your information and the integrity of our recruiting process.

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

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Technical Support Product Jobs

Technical Product Specialist (TPS) - Monetization Product Operations (Advertisement Team)

Sr. Support Engineer, Demand Enablement and Product Operations

Product & Operations Technician

Product Operations Technical Specialist, Precision Engagement Systems

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